The Challenge
Over the last few years, revenues for technology hardware companies have continued to slide along with margins. Field services executives are constantly challenged with reducing costs, while maintaining or improving services levels. As revenue remains stagnant and profit margins decline, technology businesses – specifically hardware companies – need to reexamine their operation and service delivery methods and take steps to squeeze out better financial performance in order to stay viable.
Hardware pacesetters in the industry have turned to services as a way to demonstrate greater value and build more of a solutions approach embracing hardware as part of a larger solution. Innovative or advanced Field Services (FS) focused on delivering better customer outcomes are the answer. But the fact is today’s FS teams either don’t have the budget, the skills, the bandwidth, or all three to make this transition. But there are answers out there!
The Solution
RTM Consulting (RTMC) has developed its Field Services transformation services to help technology companies define, develop, and deliver value-added and outcomes focused FS capabilities required for market success. By partnering with RTMC, you can accelerate time to value, avoid surprises and unnecessary investments, optimize labor, parts and/or vehicle costs, and achieve the support capability and capacity you need to maintain a competitive edge.
Our Approach to Vehicle Fleet Optimization – QuickStart!
Field services leaders today have many ways to optimize how they manage their fleet of vehicles. The ‘big picture’ of the vehicle management universe is shown in the graphic below. One QuickStart approach is to focus on vehicle fleet management.
Using our rapid assessment methodology or, where appropriate, lean Six Sigma strategies to assess your current vehicle management performance, we identify where the quick hits are to improve vehicle fleet management leading to better business outcomes including cost savings and more responsive customer service.
QuickStart provides an accelerated review of your vehicle management universe whereby we review your As-Is capabilities, compare current performance and create a gap analysis, architect a To-Be vehicle management process, and define the execution plan.
Assess As-Is Capabilities
- Leverage RTMC’s Field Services Framework to assess capabilities across your vehicle management universe or ecosystem
- Review relevant artifacts, reports, data and tools, and gain input from vehicle management personnel
Compare Performance / Create Gap Analysis
- Compare current performance and approach to best practice / best result
- Leverage available benchmark data
- Create and document a gap analysis
- Quantify improvement opportunities
Architect To-Be State
- Architect a To-Be vehicle management process leveraging RTMC best practice processes and frameworks
- Define workflows and vehicle fleet management processes
- Recommend needed organizational or technology infrastructure changes
Define Execution Plan
- Identify and size transformation efforts
- Prioritize improvement initiatives
- Make transformation recommendations
- Build transformation roadmap and timeline
- Identify transformation costs, ROI, and other dependencies
Implement Recommendations
- Output from the QuickStart process will define the shortest path to improving vehicle fleet management performance and overall vehicle cost
- Begin receiving the benefits of the highest priority needs with RTMC expertise and transformative experience
Contact RTM Consulting to learn more about making vehicle fleet management an important part of your Services business. For a downloadable brochure about our Vehicle Fleet Optimization QuickStart, click here.