Consulting and professional services is all about people - people your customers expect to be highly trained and capable in whatever areas of expertise necessary to solve their problems. Well trained staff get the job done right the first time, and delivered with peak efficiency. Research shows employees are also more satisfied with their work and tend to exhibit more brand loyalty with firms that invest in their employees. RTM Consulting is at the forefront of the training industry and can provide experienced knowledge transfer and training to equip and prepare your teams for successful execution of a technology professional services and consulting business.
Our customized training is provided on your site (or selected location) or over the internet covering topics for technology professional services including:
1) Resource Management (sustaining high utilization) - Just-in-Time Resourcing (JITR) is the holy grail of today's professional services providers.The GRM Workshop, offered exclusively by RTM Consulting, LLC provides a unique hands on learning experience to teach Just-in-Time resourcingto professional and consulting services professionals. Click here for information about the GRM Workshop.
2) Soft Skills Development - You spend lots of time, money and effort training your consultants on products and technology. But do they really know how to: effectively engage with a client; manage scope creep; effectively handle complaints and issues; and up-sell new opportunities - the soft skills every consultant needs! RTM Consulting soft skills training focused on enhancing the soft skills of your consulting and professional services personnel to complement their product, business, and technical knowledge. To make the training more relevant to your business, we tailor the training to your business needs, processes and business practices. For a downloadable brochure with more information about our soft skills training click here.
3) Professional Services Optimization Training - RTM Consulting understands every company has unique needs depending on their current business dynamics. Rounding out our skills development and training services we offer knowledge transfer services in a wide range of Professional Services optimization topics including:
* Demand forecasting (to drive resource and project plans) * Talent acquisition and management * Services packaging, management and marketing * The PS dashboard (measure for success, PS scorecards) * Services delivery (quality, performance and cost focus)
Mentoring / coaching services are also available to help you leverage our extensive senior industry experience. For more information on Skills Development and Training Services, please contact us.
