Technology companies have a continuous challenge balancing their solutions portfolio to produce the best possible result. Do I give the services away to sell more product? Maybe we can make more on the services? Today's sophisticated enterprise buyer demands complete solutions and value. Optimizing your consulting and professional services offerings to be competitive and drive desired buyer behavior is not easy. RTM Consulting can help you evaluate alternative business models to produce the best result for your business.
Some of the many complex challenges of building and managing a highly effective consulting and professional services business include:
Support for the enterprise solutions strategy - What are our objectives for Consulting and Professional services?Will we focus on profit, pull-through, client satisfaction, support, or some combination of these?Determining this element of your strategy provides a foundation for your plan.
Services Portfolio and Packaging -How do I create unique and sustainable differentiation?How should we price the product? How do I create real solutions for my enterprise clients?
Talent Management - How will be attract, train, and retain the very best people? How do we implement a best practice talent management system?
Speed - How can we help sales teams by providing needed tools and skills to pursue a deal quickly, and then staff the project rapidly if won?
Flexibility - How do we adapt to rapidly changing project scopes, locations, and timelines while still achieving contractual service levels, quality, and cost objectives?
Cost - How do we staff the project using lowest cost resources wherever, whenever possible?Where do I locate those resources?Should I hire permanent employees or contractors?
Quality - How do we provide best of class quality with project teams staffed from multiple locations across multiple time zones?What process discipline should I use? How do I train people rapidly, effectively, and economically?
Reach - To compete in a global economy, we need the ability to deliver anywhere, anytime, with qualified resources - how can we accomplish that?
Addressing the challenges listed above can provide powerful differentiation for today's technology company.In addition, revenue and profit growth can result from increased new sources of revenue, improved product pull-thru, and margin growth as a result of efficient and effective human capital resource management.Conversely, not doing the above well will create a drag on profits, hurt competitiveness, and erode customer confidence and the corporate brand.
Contact us to learn more about how we can help you accelerate your business success with our PS Business Optimization Services. For a downloadable brochure about our Business Optimization Practice, click here.
