During the past decade, the growth of services as part of the revenue and profit mix of technology companies has changed how these companies must think about managing human capital.Similar to how manufacturers learned through advanced inventory planning techniques to have parts available at just the right time, services providers are challenged to now provide Just-in-Time ResourcingSM (JITR). Getting the right person in the right place at the right time, effectively and efficiently, has become mission critical. RTM Consulting utilizes Global Resource Management (GRM), a process methodology we developed for achieving highly efficient deployment of human capital as part of our Just-in-Time ResourcingSM brand of human capital management services.
Whether your company is large or small, efficiently managing human capital will mean the difference between success and failure. Key resource management challenges today include:
Labor costs - Bottom line of PS operations is that most costs are invested in labor.The company that best manages labor costs (and quality) wins. How do I accurately forecast demand and build a workable capacity plan? How do I manage to control or reduce costs each year, while maintaining or growing revenues?Where (geographically) should I hire people and what are the considerations?Can I really use offshore/near shore labor for something other than software or hardware development? How do I maintain high utilization?
Talent Management - How do I hire and manage the best people effectively and efficiently? How do I go about on-boarding people quickly with proper training and get them productive quickly? What are the best methods to retain my best talent?
Time, distance and reach issues - How do we effectively staff teams working across multiple time zones? Can we really move people across countries and continents and do so affordably and in a timely way? What are the bounds of my geographic reach, and how important is physical presence e.g. local facilities, local labor?
Increasing competition - Rapidly growing cost pressure is accelerating the use of labor from low cost regions.Client demands for quality and speed however are not being lowered.
Internal fiefdoms - Many, if not most companies have regionalized pools of labor that have become protected fiefdoms.These fiefdoms work in opposition to the need to share the resource pool requiring the breakdown of fiefdoms and a process to enable effective resource sharing.
Regional needs - Sometimes local regulations or real client needs differ region to region.What are the resource implications and how do we manage these differences?
Specialization - Depth of resource and thought leadership are needed particularly in areas where our competitive beachheads are.How do we affordably do this while serving a geographically disperse customer base?
For companies facing these and other challenges, RTM Consulting can offer practical advice and assistance to implement industry best practices for global resource management.
Our Clients Agree
“At NCR we are focused on making things easier and faster for our customers. We are benefiting from RTM Consulting’s Just-in-Time Resourcing℠ solutions. These solutions help us deliver excellent customer service by getting the right person in the right place at the right time.” Ruth Fornell, Vice President of Worldwide Professional Services at NCR.
"We wanted to continue to enable the growth of our business, and we saw RTM Consulting's approach to resource management as a way of accomplishing this. Their unique Just-in-Time ResourcingSM solution helped us by assessing our current approach, building an overall resource management transformation plan, then assisting us in implementing the solution to accelerate our business success." Yvonne Glenn, CEO, Trofholz Technologies, Inc. Read the case study now.
“TriZetto is already benefiting from RTM Consulting’s Just-in-Time Resourcing℠ solutions. With rapid growth of our business and a large distributed workforce serving our clients, we needed a more dynamic approach to how we managed resources and made decisions for deployment of our human capital. Just-in-Time Resourcing℠ provides the foundation for how we will manage our professional and consulting resources going forward.” Tim Hascall, EVP of Professional Services at TriZetto
"With the help of RTM Consulting and their Just-in-Time ResourcingSM solution, we have already gained 5 points of utilization improvement worth approximately $10M annually to us." Worldwide Services Executive, $500M Software and Services provider.
Please Contact Us for more information about our GRM Services including our exclusive GRM Workshop. For a downloadable brochure about our Resource Management Practice, click here.
