"Only a few months after the administration of the course, we’re already seeing real results. I’ve had several consultants talk about how they’ve been able to more successfully deal with difficult situations and how they’ve been able to produce proposals for follow-on work that are more targeted and more successful. This was clearly a good investment for us since it is generating returns even in this tough economy." Paul Hofstadler, Vice President Worldwide Consulting, Mentor Graphics Corporation. Read the case study.
Skills Development and Training Services
Consulting and professional services is all about people - people your customers expect to be highly trained and capable in whatever areas of expertise necessary to solve their problems. Well trained staff get the job done right the first time, and delivered with peak efficiency. Research shows employees are also more satisfied with their work and tend to exhibit more brand loyalty with firms that invest in their employees. RTM Consulting is at the forefront of the training industry and can provide experienced knowledge transfer and training to equip and prepare your teams for successful execution of a technology professional services and consulting business.
Our customized training is provided on your site (or selected location) or over the internet covering topics for technology professional services including:
1) Resource Management (sustaining high utilization) - Just-in-Time ResourcingSM (JITR) is the holy grail of today's professional services providers.The GRM Workshop, offered exclusively by RTM Consulting, LLC provides a unique hands on learning experience to teach how to achieve highly effective management (utilization) of professional and consulting services professionals.Click here for information about the GRM Workshop.
2) Soft Skills Development - You spend lots of time, money and effort training your consultants on products and technology. But do they really know how to: effectively engage with a client; manage scope creep; effectively handle complaints and issues; and up-sell new opportunities - the soft skills every consultant needs! RTM Consulting soft skills training is focused on enhancing the soft skills of your consulting and professional services personnel to complement their product, business, and technical knowledge. To make the training more relevant to your business, we tailor the training to your business needs, processes and business practices. For a downloadable brochure with more information about our soft skills training click here.
What our clients are saying:
"An important initiative this year was to invest in the development of our consultants by providing them with a high impact soft skills training program to increase their overall effectiveness. RTM Consulting enabled this by developing and delivering an outstanding curriculum specialized for consultants and tailored to our needs. This high quality curriculum included facilitation of case studies to help our consultants practice what they learned."Paul Hofstadler, Vice President Worldwide Consulting, Mentor Graphics Corporation. Read the case study.
3) Professional Services Optimization Training - RTM Consulting understands every company has unique needs depending on their current business dynamics. Rounding out our skills development and training services we offer knowledge transfer services in a wide range of Professional Services optimization topics including:
* Demand forecasting (to drive resource and project plans) * Talent acquisition and management * Services packaging, management and marketing * The PS dashboard (measure for success, PS scorecards) * Services delivery (quality, performance and cost focus)
4)Project Management Training - Project Managers continually look to enhance their project management skills and drive successful delivery. To address this need - and give PMPs continuing education credits - RTM Consulting has built out a project management curriculum focused on:
* Project Manager Accountability - Level setting and helping PM's to better understand their responsibilities, management and customer expectations, and their interactions with Regional and Global PMO's, all to help standardize expectations and practices globally.
* Project Manager Responsibility, Authority, and Assessment? Designed to help PS managers better understand their PM's responsibilities to facilitate giving PM's a greater level of authority over all aspects of a project, and giving the PS organization the tools needed to properly measure and audit the project team's progress.
* Training Delivery - Web based delivery means lower costs and greater flexibility to accommodate your teams' varied schedules
Click here for more information on our Project Management Workshops.
Mentoring / coaching services are also available to help you leverage our extensive senior industry experience. For more information on Skills Development and Training Services, please contact us.
