RTM Consulting

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Who We Are
- - - About Us
      Our tag line says it all – we help service organizations get better at what they do! With over 14 years of deep expertise in resource, workforce, and project management, service business optimization, digital transformation, and skills development, our passion is helping project-based service providers deliver better business outcomes and customer success for their clients.
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What We do
- - - Self-Assessment Guide for Resource Management
      This complimentary guide is intended as a self-assessment tool for companies that want to better understand how their execution of resource management processes are contributing to or inhibiting the bottom line. This guide also provides context and assessment ideas for other operational implications of resource management.
    - Download Your Copy
Who We Help
- - - PSA Consulting Case Study
      RTM Consulting assists Bentley Systems in driving greater value from its PSA investment for continued improvements in billable utilization and project profitability.
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    - Clients
    - Case Studies
    - Client Testimonials
  - - Domains
Thought Leadership
- - - Resource Utilization Calculator
      A 5% improvement in utilization, to a 100 person services organization, can generate a $1M – $2M annual improvement to your bottom line profitability. See how improving utilization can enhance your business performance!
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    - Webinars
    - ROI Tools
  - - White Papers
Training
- - - PS University
      Whether you are looking for an entire curriculum of training or a specific course, PS University provides your Professional Services Organization with the professional services training your employees need to be successful.
    - Get Started with PS University Today
    - PS University Curriculum
    - PS University Learner Paths
    - Technologist to Consultant Training
Contact Us

Every field services or support services team has first call/visit resolution (FCR/FVR) in their metrics, which measure the ability to answer or solve the customer’s problems on the first contact or visit. And the data is compelling – do this well and your cost structure will be attractive and your customer service reputation will be strong.

Join us for an informative webcast to hear industry experts from RTM Consulting and Astea International discuss:

The very powerful correlation between FCR/FVR and customer satisfaction
Three fundamental components of a customer service ecosystem essential to getting customers problems fixed on the first visit
How technology and process synergistically can drive a better customer experience

Discover how best-of-breed suppliers are combining powerful software solutions with a more holistic, strategic process-based approach to consistent and predictable FCR/FVR. Join RTM Consulting and Astea International for a live webcast Wednesday, December 9 at 9 AM PDT / 12 PM EDT –>> Register Now!

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