Every field services or support services team has first call/visit resolution (FCR/FVR) in their metrics, which measure the ability to answer or solve the customer’s problems on the first contact or visit. And the data is compelling – do this well and your cost structure will be attractive and your customer service reputation will be strong.
Join us for an informative webcast to hear industry experts from RTM Consulting and Astea International discuss:
- The very powerful correlation between FCR/FVR and customer satisfaction
- Three fundamental components of a customer service ecosystem essential to getting customers problems fixed on the first visit
- How technology and process synergistically can drive a better customer experience
Discover how best-of-breed suppliers are combining powerful software solutions with a more holistic, strategic process-based approach to consistent and predictable FCR/FVR. Join RTM Consulting and Astea International for a live webcast Wednesday, December 9 at 9 AM PDT / 12 PM EDT –>> Register Now!