Blog - RTM Consulting https://www.rtmconsulting.net/blog/ Thu, 15 Sep 2022 12:42:10 +0000 en-US hourly 1 https://wordpress.org/?v=6.1.1 https://www.rtmconsulting.net/wordpress//wp-content/uploads//favicon-1.png Blog - RTM Consulting https://www.rtmconsulting.net/blog/ 32 32 Belcan Acquires RTM Consulting, a Leading Provider of Resource and Workforce Management Solutions to Service Businesses https://www.rtmconsulting.net/2022/09/15/belcan-acquires-rtm-consulting-a-leading-provider-of-resource-and-workforce-management-solutions-to-service-businesses/ https://www.rtmconsulting.net/2022/09/15/belcan-acquires-rtm-consulting-a-leading-provider-of-resource-and-workforce-management-solutions-to-service-businesses/#respond Thu, 15 Sep 2022 12:42:10 +0000 https://www.rtmconsulting.net/?p=6630 Cincinnati, Ohio – September 15, 2022 – Belcan, LLC (“Belcan”), a global supplier of design,[...]

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Cincinnati, Ohio – September 15, 2022 – Belcan, LLC (“Belcan”), a global supplier of design, software, manufacturing, supply chain, information technology, and digital engineering solutions to the aerospace, defense, space, automotive, industrial, and government services markets, announced today that it has acquired RTM Consulting (“RTMC” or the “Company”), a leading provider of digital resource management, business optimization, digital transformation, professional education, and other consulting offerings to service businesses. Terms of the transaction were not disclosed.

This acquisition marks the 18th acquisition by Belcan under its ownership by AE Industrial Partners, LP (“AEI”), a private equity firm specializing in aerospace, defense & government services, space, power & utility services, and specialty industrial markets.

RTMC is a leader in comprehensive resource management consulting, combining decades of operational experience in services and outsourcing with solutions targeted to human capital-intensive service organizations. The Company’s Just-in-Time Resourcing® offers a new approach to maximizing human resource utilization. Headquartered in Cincinnati, Ohio, the Company’s clients include Fortune 500 companies, technology firms, enterprise/IT organizations, marketing agencies, medical device manufacturers, industrial equipment suppliers, and accounting and advisory firms. The service operations of these companies benefit from RTMC’s consulting, training, and digital transformation to produce better service and business outcomes. RTMC also operates the Resource Management Institute (RMI), a unique institute dedicated to the discipline of resource and workforce management including a world-class certification program for resource managers.

“The compelling need to efficiently allocate resources continues to create demand for improved project management tools and technology. In addition, the scarcity of STEM resources heightens the need for next-generation resource development and deployment systems,” said Lance Kwasniewski, CEO of Belcan. “RTMC’s specialized expertise will help Belcan develop world-class technology for our internal delivery teams – ultimately helping our customers. We look forward to working with RTMC’s experienced and knowledgeable team to change the future of resource management.”

“Belcan’s support will enable us to exploit the growth opportunities in our current markets, while expanding into new customers that Belcan currently serves,” said Randy Mysliviec, President and CEO of RTMC. “We are excited to work with the Belcan team to capitalize on these opportunities and help companies realize better business outcomes through effective resource and workforce management.”

View release.

About Belcan

Belcan is a global supplier of design, software, manufacturing, supply chain, information technology, and digital engineering solutions to the aerospace, defense, space, government services, automotive, and industrial markets. Belcan engineers better outcomes for customers – from jet engines, airframe, and avionics to heavy vehicles, automobiles, and cybersecurity. Belcan takes a partnering approach to provide solutions that are adaptable, integrated, and value-added, and has been earning the trust of its customers for over 60 years. For more information, please visit www.belcan.com.

About RTM Consulting

RTM Consulting provides strategic and operational advisory services to service organizations. In addition to offering services to support better global resource and workforce management, RTMC also offers a full range of services around project and portfolio management, service business optimization, digital transformation, and training. For more information, please visit www.RTMConsulting.net.

About AE Industrial Partners

AE Industrial Partners is a private equity firm specializing in aerospace, defense & government services, space, power & utility services, and specialty industrial markets. AE Industrial Partners invests in market-leading companies that can benefit from its deep industry knowledge, operating experience, and relationships throughout its target markets. AE Industrial Partners is a signatory to the United Nations Principles for Responsible Investment and the ILPA Diversity in Action initiative. Learn more at www.aeroequity.com.

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Professional Services training that can be put into practice fast! https://www.rtmconsulting.net/2022/01/12/professional-services-training-that-can-be-put-into-practice-fast/ https://www.rtmconsulting.net/2022/01/12/professional-services-training-that-can-be-put-into-practice-fast/#respond Wed, 12 Jan 2022 14:00:50 +0000 https://www.rtmconsulting.net/?p=6077 Decades of experience in the Professional Services industry has helped us formulate curriculums, processes, and[...]

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Decades of experience in the Professional Services industry has helped us formulate curriculums, processes, and approaches to address the skills development needs of services operators. In short, we offer practical professional services training that your personnel can put into practice fast!

Our 2022 Training Catalog is now available. New to the curriculum this year:

  • Resource Management Soft Skills – This new training course focuses on enhancing the soft skills of resource managers to complement their process, business, and systems knowledge.

Through our innovative PS University we provide your organization the professional services training your employees need to be successful. On-site, online or on-demand, we have the capabilities to deliver training the way you need it. Download a PDF copy of our 2022 Training Catalog and check out the PS University Curriculum.

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2021: A Year in Review https://www.rtmconsulting.net/2021/12/20/2021-a-year-in-review/ https://www.rtmconsulting.net/2021/12/20/2021-a-year-in-review/#respond Mon, 20 Dec 2021 17:51:49 +0000 https://www.rtmconsulting.net/?p=6399 As we look back on the year, it is clear that the persistent theme in[...]

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As we look back on the year, it is clear that the persistent theme in 2021 is people. The pandemic affected our workforce in many ways, both positive and negative, immediate and latent. Let’s take a minute to review.

The Boomerang of Demand: The obvious and immediate impact of the pandemic was a precipitous drop in demand in the second half of 2020, followed by an equal to larger in size resurgence of demand in the first half of 2021. Many organizations took the necessary steps to right-size their teams and hunker down. When demand came back, services leaders were not able to simply flip the switch and get back all the needed capacity. This was further complicated by the next development.

A Talent Shortage: As demand came back, services organizations realized that recruiting had become much more difficult. The pandemic, and associated slowdown, actually dislodged some resources from the workplace overall, or compelled others into different career pursuits. Collectively, it was clear that there was a shortage of good talent.

This supply imbalance led to an even greater, latent impact… the destabilization of our resources and resource processes. Recruiting became a significant challenge, with hire intervals expanding and a rise in candidates abandoning their offers for better ones. In Q3, there was evidence that global tech firms were experiencing 30 – 50% of offer abandonment rates. In addition, attrition was on the rise. Service organizations, used to low teens attrition, were experiencing rates in the low to mid twenty percent range. Add to this the data point from Microsoft’s Work Trend Index showing that 41% of the global workforce are considering a job change in the next year.

If you and your organization experienced these impacts, take comfort in knowing you are in the majority.

To combat these impacts, we have highlighted in prior PS Insights newsletter editions, some of the steps organizations have taken:

  • Warm Pool Recruiting: Always be recruiting.
  • Improve Training & Onboarding: A significant contributor to lowering attrition.
  • Resource Forecasting and Capacity Planning: More important than ever. Have better tools, data, and processes to predict demand.
  • Containerization of our People Data: Have a strategy to standardize the data of our people ecosystem.
  • Embrace Virtual: Continue to optimize how teams can work in virtual environments.

We are very excited for 2022. We believe services organizations have weathered the storm and learned a lot from the experience. In 2022, we will continue to see innovation in our service delivery models as temporary fixes become lasting improvements for our organizations.

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Measuring and Capturing the Real Business Value of Your People https://www.rtmconsulting.net/2021/12/10/measuring-and-capturing-the-real-business-value-of-your-people/ https://www.rtmconsulting.net/2021/12/10/measuring-and-capturing-the-real-business-value-of-your-people/#respond Fri, 10 Dec 2021 16:14:53 +0000 https://www.rtmconsulting.net/?p=6387 Consider this simple fact: a 100 person professional services organization that achieves a 5% improvement[...]

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resource utilizationConsider this simple fact: a 100 person professional services organization that achieves a 5% improvement in resource utilization can generate an incremental $1M – $2M in bottom line profit; for a 500 person organization the impact can be north of $10M and achieving a 5% improvement in utilization requires only two more billable hours weekly per individual.

Yet for many companies relying on services to bolster the bottom line and drive incremental product revenue, this mission critical metric remains largely unimproved – if not a critical point of failure.

This white paper, The ROI of Resource Utilization, reveals four critical success factors that you can leverage to revolutionize your services delivery and drastically improve financial performance by:

  • Capturing maximum value from your skilled resources
  • Lowering costs while improving margins and operating income
  • Building the necessary skills management infrastructure
  • Driving more packaged services definition and sales
  • Enabling more accurate forecasting, and
  • Reducing employee turn-over and hiring

The practices discussed in this paper may take some time and effort to implement, however, the ROI of improved resource utilization is certainly worth the effort. Download a complimentary copy here. Good luck with your resource management initiatives!

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Professional Services Training – On-Demand https://www.rtmconsulting.net/2021/11/23/professional-services-training-on-demand/ https://www.rtmconsulting.net/2021/11/23/professional-services-training-on-demand/#respond Tue, 23 Nov 2021 15:19:24 +0000 https://www.rtmconsulting.net/?p=5858 Is your team in need of skills development and training, but too busy with project[...]

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Is your team in need of skills development and training, but too busy with project work to go off-line to take it?

Does your team like taking training courses “off hours” or when they have down time on a project?

Do they want the ability to stop/start/rewind and come back at any point during their training?

If you’re thinking yes to any of these questions, then on-demand training is right for you. We have recorded our most popular courses and made them available for training on your schedule and time frame. Available with 24×7 access from purchase, on-demand training provides a video recording of the materials typically presented by a live instructor.

On-demand training videos are accessed through our learning management system and are available on any device that is browser enabled – computer, tablet, smartphone, etc. On-demand course titles include:

  • Introduction to Resource Management
  • The Art of Writing an SOW
  • Consulting Fundamentals
  • Advanced Consulting Skills Development
  • Resource Management Certified Professional (RMCP)®

As we all continue to deal with the struggles of social distancing, working from home, and this economic uncertainty, contact us today so we can help be part of your near-term training solution.

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Dealing with a Tight Labor Market and High Turnover https://www.rtmconsulting.net/2021/11/09/dealing-with-a-tight-labor-market-and-high-turnover/ https://www.rtmconsulting.net/2021/11/09/dealing-with-a-tight-labor-market-and-high-turnover/#respond Tue, 09 Nov 2021 17:25:53 +0000 https://www.rtmconsulting.net/?p=6343 In a prior edition of our newsletter, PS Insights, we touched on the trends of[...]

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In a prior edition of our newsletter, PS Insights, we touched on the trends of a tight labor market and rising turnover. Months later, these trends are confirmed, and the data is backing it up. Many tech giants in the industry are reporting significant annualized increases in attrition, many in the low to mid twenty percent range. To add to the daunting outlook, Microsoft’s Work Trend Index shows that 41% of the global workforce are considering a job change in the next year. The good news is that services demand is up, but we have to really reckon with the current challenge of finding, and keeping, good people.

Over 60 years ago, a businessman named Malcolm McLean patented and put into use the first commercially viable intermodal shipping container. The rest, as they say, is history. Simple said, it revolutionized the shipping industry. A cargo ship that used to take three weeks to load or unload now can be done in less than 24 hours. Today, 90% of all goods shipped are done with these containers.

What does this have to do with people and our business? The parallel is that containers are analogous to our people and their information, and technology is the enabler for moving our people around.

When thinking about containerization of people (information), we first challenge you to think big before acting incrementally. We have information about our people all over the place, and for a variety of reasons… staffing, recruiting, training, selling, etc. The People Context diagram below shows the variety of areas and the forms in which we use information about people.

tight labor market

In all these areas, we are defining and capturing attributes and information of a person – a resource. While each area may require some context specific data, much of the information we want to know and share is common. This is the part where we recommend thinking big. Look at the whole context of information and develop some standards for normalizing information. Implementing all of this change will take time, and that is why we recommend acting incrementally once you have an overall strategy and people data design.

It won’t be easy, and it will break some of the normative thinking that we have become accustom to, but if we can containerize our people information, we can:

  • Enable technology to become our ships, trains, and trucks
  • Create more frictionless ‘interfaces’ to systems and ecosystems
  • Reduce the cost and time associated with sourcing and staffing people

The result is we gain greater speed and agility in getting the right people deployed in a timely manner to meet our ever-changing demand.

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Assessing Your Resource Management Readiness https://www.rtmconsulting.net/2021/10/28/assessing-your-resource-management-readiness-2/ https://www.rtmconsulting.net/2021/10/28/assessing-your-resource-management-readiness-2/#respond Thu, 28 Oct 2021 12:43:29 +0000 https://www.rtmconsulting.net/?p=5581 How is your company doing managing utilization of billable resources? Are you struggling to maintain[...]

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How is your company doing managing utilization of billable resources? Are you struggling to maintain reasonable margins? Do you have issues with quality or project management?resource management assessment

Most services operations have invested in operational processes for quality and project management, but not always for resource management. These same organizations go through the usual ups and downs of process execution, making necessary adjustments as prescribed by their chosen quality or project management process. Resource management again is either overlooked or receives inconsistent attention, all while the underlying causes of failure in quality or project performance are often directly related to a simple failure of not having the right person with the right skills in the right place at the right time.

This complimentary guide is intended as a self-assessment tool for companies that want to better understand how their execution of resource management processes are contributing to or inhibiting the bottom line. This guide also provides context and assessment ideas for other operational implications of resource management.

We want you to achieve the full benefits of resource management. It may only require a few adjustments or a fresh perspective.

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PS Digital Research Report on Professional Services Automation https://www.rtmconsulting.net/2021/10/21/ps-digital-research-report-on-professional-services-automation/ https://www.rtmconsulting.net/2021/10/21/ps-digital-research-report-on-professional-services-automation/#respond Thu, 21 Oct 2021 14:22:36 +0000 https://www.rtmconsulting.net/?p=5829 PS Digital is our holistic approach to helping professional and consulting services organizations keep pace[...]

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PS Digital is our holistic approach to helping professional and consulting services organizations keep pace with a rapidly changing technology landscape. How people use technology in their everyday lives is fundamentally changing how businesses have to operate to meet customer and marketplace demands. Simply automating a manual process is not enough. Key opportunities unique to the professional and consulting industry include:

  • Emergence and maturity of PSA solutions as “ERP for Services”
  • The need to leverage data, BI and AI for better decision-making
  • Collaboration technology for connected ecosystems
  • Enabling an integrated customer experience

We launched the PS Digital Survey Series to explore trends and challenges in PS Digital Transformation. In our research report on Professional Services Automation we try to answer basic questions of PSA satisfaction and the level of PS automation within organizations. Key takeaways from the survey include:

  • PSA solutions have matured considerably over the last number of years and are now widely adopted
  • While companies are implementing PSA solutions, in most cases they are automating old or insufficient processes
  • PSA solutions are poorly integrated across the Professional Services landscape resulting in a significant amount of needless manual work

Interested in learning more? Download your complimentary copy of the research report today!

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Are you being challenged by your year-end training budget? https://www.rtmconsulting.net/2021/10/07/are-you-being-challenged-by-your-year-end-training-budget/ https://www.rtmconsulting.net/2021/10/07/are-you-being-challenged-by-your-year-end-training-budget/#respond Thu, 07 Oct 2021 13:34:49 +0000 https://www.rtmconsulting.net/?p=5503 The end of the year provides a perfect opportunity to motivate and re-energize your team[...]

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The end of the year provides a perfect opportunity to motivate and re-energize your team for 2022. But we know managing that year end budget can be a challenge. Many organizations are not able to carry left over budget into next year. If you find yourself in a ‘use it or lose it’ scenario with your training budget we can help.PS University

We have developed an innovative approach to address the ongoing learning and development needs of Professional Services Organizations while saving both time and money. PS University is a strategic skills development program dedicated to the development of the PS skills service practitioners need to be successful in today’s technology services environment.

  1. Only full life-cycle consulting and PS skills development program on the market
  2. Includes PS specific Learner Paths mapped to typical roles in a consulting or PS organization
  3. PS specific curriculum organized like a college curriculum to support career progression

If you’re facing a ‘use it or lose it’ scenario with your training budget or you want to get a jump start on 2022 plans, check out the professional services curriculum at PS University.

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Helping Project Managers Get Their Groove Back https://www.rtmconsulting.net/2021/09/29/helping-project-managers-get-their-groove-back/ https://www.rtmconsulting.net/2021/09/29/helping-project-managers-get-their-groove-back/#respond Wed, 29 Sep 2021 13:30:00 +0000 https://www.rtmconsulting.net/?p=4894 Of all the roles within a professional and consulting services organization, the role of project[...]

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Of all the roles within a professional and consulting services organization, the role of project manager is the most misused, misunderstood and undervalued of all the delivery roles. In addition, project managers are facing changing delivery dynamics brought on by the rise of SaaS solutions and virtualization and globalization of project teams. So ask yourself… are your project managers in step with your delivery strategy?

In our recently publishedproject manager white paper, Helping Project Managers Get Their Groove Back, we highlight the forces that are impacting the role of project managers today and some of the missteps delivery organizations are making with the role and function. We also focus on solutions. This is not a simple challenge to solve, and it will take a commitment to address change across people, process and technology to get it right. Learn more and download your complimentary copy of the paper today.

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