Support services is all about people – people your customers expect to be highly trained and capable in whatever areas of expertise necessary to solve their problems. Well trained staff get the job done right the first time, and delivered with peak efficiency. Research shows employees are also more satisfied with their work and tend to exhibit more brand loyalty with firms that invest in their employees. RTM Consulting is at the forefront of the training industry and can provide experienced knowledge transfer and training to equip and prepare your teams for successful execution of a support services business. Our customized training is provided on your site (or selected location) or over the internet covering topics for technology support services including:
Sales Skills Development
Selling support services is different than selling a product, and certainly more challenging in these tight economic times. This course helps its participants gain the insight, context and tools to become more successful at selling both new support services and renewals. The course identifies the basics of building stronger and more value based customer relationships, and focuses on addressing their goals, problems and needs with differentiated support services. The course will enable its participants to more effectively identify, define, propose, negotiate and close more support services opportunities. Click here for a downloadable Training Catalog with more information about Support Services Sales Skills Development.
Project Management Training
Project Managers continually look to enhance their project management skills and drive successful delivery. To address this need – and give PMPs continuing education credits – RTM Consulting has built the following project management curriculum:
Project Management Fundamentals
Poor project execution is a leading driver of services margin erosion and poor customer satisfaction. Project Management Fundamentals is specialized PM training for the technology industry. The curriculum is designed to reinforce and improve good PM discipline and teach proven, practical aspects of sound project management to achieve breakthrough results and customer satisfaction.
Soft Skills for the Project Manager
A lot of time, money and effort is spent training project managers on methodologies (Agile, Scrum, Waterfall). But do they really know how to: effectively engage with a client; manage scope creep; and effectively handle complaints and issues – the soft skills every project manager needs. The Soft Skills for the Project Manager training focuses on enhancing the soft skills of project managers to complement their methodology, business and technical knowledge.
For a downloadable Training Catalog with more information about our Project Management Workshops click here.
Experience does matter – and not all learning occurs in the classroom. At certain points, all of us can use a little help from someone who has been there, done that. RTM Consulting provides one-on-one and group mentoring to help Executives, Practice Leads, Managers and other personnel across the Service spectrum. Click here for a downloadable Training Catalog with more information about our Mentoring Services.