President and CEO Randy Mysliviec to co-present with TSIA on ‘Defining the Role of Professional Services in the Customer Success Journey’ and ‘Spare Parts Management and the Customer Experience’
Cincinnati, October 13, 2015: Cincinnati-based RTM Consulting, the leading provider of Resource Management solutions for consulting, professional, support and field services organizations in the IT sector, today announced they will co-present with the Technology Services Industry Association (TSIA) at the Technology Services World (TSW) 2015 Service Transformations conference, being held at the ARIA Resort & Casino in Las Vegas October 19 – 21, 2015. This year’s conference will address common business challenges and offer solutions for growing customers at scale.
RTM Consulting President and CEO, Randy Mysliviec, will co-present two sessions with TSIA. First, under the Professional Services discipline, RTM Consulting will lead and facilitate a discussion on how professional services can and should play an important role in supporting service organizations’ customer success strategies. The second session is under the Field Services discipline and will be a discussion on best practices in spare parts management and the impact on outcome-based service offers.
“TSW is an unrivaled source of peer learning, networking and idea sharing within the technology services industry,” said Randy Mysliviec, President and CEO, RTM Consulting. “We are excited to participate with TSIA at this premier event and present two highly interactive workout sessions where participants can engage in candid dialog about issues faced and share proven tactics and strategies for success.”
RTM Consulting provides strategic and operational advisory services to technology companies to assist them in increasing revenues and growing margins by leveraging consulting, professional, support and field services more effectively.
About RTM Consulting
Specializing in Resource Management, Project/Portfolio and Knowledge Management, and Services Business Optimization, RTM Consulting helps IT hardware, software and support services organizations achieve the benefits associated with successful services portfolios. With its unique Just-in-Time Resourcing® solutions and Business Acceleration Services, RTM Consulting helps large, medium and small firms move beyond theory to practical application of industry best practices and achievement of exceptional results in the shortest possible period of time. For more information please contact RTM Consulting at info@rtmconsulting.net.