As services organizations in technology companies look to move beyond being product extenders and mature[…]
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How would your customers describe the bedside manner of your PS team?
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Services Insight Blog
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Are you being challenged by your year-end training budget?
The end of the year provides a perfect opportunity to motivate and re-energize your team[…]
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Making the Case for a Project Management Office
Every delivery leader would agree that consistent, standard, repeatable delivery execution is the goal of[…]
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Increasing the Effectiveness of Skills Development for Professional Services Organizations
In order to thrive in today’s technology services environment, Professional Services Organizations need to get[…]
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Successfully Managing Project Expectations is Key to Project Success
Every person in service delivery should ask themselves, and all involved at the inception of[…]
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Managing Connectedness Across a Broad Set of Stakeholders
Digital Transformation is the latest buzz word taking the world by storm. The pace of[…]
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Is your SOW setting your project up to fail?
We are all familiar with writing SOWs. Some of us do this quite frequently. But[…]
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The Opportunity of Digital Transformation for Professional Services Organizations
The simplest definition of Digital Transformation is the use of technology to enable better business[…]
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The Data-Driven Contact Center
Information is power! Ever hear that expression? Some things really don’t change. Today that expression[…]
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Assessing Your Resource Management Readiness
How is your company doing managing utilization of billable resources? Are you struggling to maintain[…]
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