Decades of experience in the services industry has helped us formulate curriculums, processes, and approaches[…]
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Professional Services training that can be put into practice fast!
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Services Insight Blog
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Skilled Resources for Professional Service Delivery Teams
We know many companies with IT services have not been immune to the Covid-19 pandemic[…]
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PS Digital Research Survey on Digital Transformation
We keep hearing a lot about digital transformation. Is it just the latest buzz word[…]
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Why Resource Management Trumps Quality and Project Management Processes
Recent research has revealed some startling, but not surprising conclusions about project performance. While most[…]
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Professional Services Training – On-Demand
Is your team in need of skills development and training, but too busy with project[…]
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How can you drive greater value from your PSA solution?
Professional Services Automation (PSA) solutions can drive significant operational performance improvements to any delivery organization.[…]
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Are you being challenged by your year-end training budget?
The end of the year provides a perfect opportunity to motivate and re-energize your team[…]
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Assessing Your Resource Management Readiness
How is your company doing managing utilization of billable resources? Are you struggling to maintain[…]
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Is your client satisfaction suffering as a result of your first call resolution rate?
Every field services or support services team has first call/visit resolution (FCR/FVR) in their metrics.[…]
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Resource Management in an Agile World
How can you perform Resource Management for agile project delivery? Interesting question. Service delivery methods[…]
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