Information is power! Ever hear that expression? Some things really don’t change. Today that expression[…]
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The Data-Driven Contact Center
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Services Insight Blog
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Assessing Your Resource Management Readiness
How is your company doing managing utilization of billable resources? Are you struggling to maintain[…]
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How do you create and execute a dynamic customer service process?
Assuming the existence of a well thought out customer service strategy and process, what then[…]
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New On-demand Format for Resource Management Certification Program
Today the Resource Management Institute announced it is expanding its professional certification program for resource[…]
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Professional Services University
Professional Services University is the source for professional services training for PSOs focused on efficiency[…]
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Achieve Success Implementing and Using Professional Services Automation Applications
Professional Services Automation (PSA) has evolved quite a bit in the last few years. Depending[…]
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Is your SOW setting your project up to fail?
We are all familiar with writing SOWs. Some of us do this quite frequently. But[…]
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Does the Contact Center Solution to Improving the Customer Experience Lie in the Cloud?
No subject seems to have garnered more industry attention today than how to drive a[…]
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Learn How Efficient Resource Management Leads to Improved Project Performance
Services providers are constantly being challenged to… provide the right resources at the right place[…]
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Helping Project Managers Get Their Groove Back
Of all the roles within a professional and consulting services organization, the role of project[…]
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