Every professional services and consulting organization understands the need to run its delivery operations effectively[…]
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100 Person Organization – 5% Utilization Improvement – $1M to Bottom Line
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Services Insight Blog
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How do you create and execute a dynamic customer service process?
Assuming the existence of a well thought out customer service strategy and process, what then[…]
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PS University – A Unique Approach to Professional Services Skills Development
The most effective Professional Services Organizations recognize that skills development cannot be done in the[…]
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Increasing the Effectiveness of Skills Development for Professional Services Organizations
In order to thrive in today’s technology services environment, Professional Services Organizations need to get[…]
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Does the Contact Center Solution to Improving the Customer Experience Lie in the Cloud?
No subject seems to have garnered more industry attention today than how to drive a[…]
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Supporting Your Training Disruptions During this COVID-19 Crisis
The disruption that the COVID-19 outbreak is causing is unprecedented. We hope everyone is taking[…]
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The Misused, Misunderstood and Undervalued Project Manager
Last year, we published a white paper titled Helping Project Managers Get Their Groove Back:[…]
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Successfully Managing Project Expectations is Key to Project Success
Every person in service delivery should ask themselves, and all involved at the inception of[…]
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Is your client satisfaction suffering as a result of your first call resolution rate?
Every field services or support services team has first call/visit resolution (FCR/FVR) in their metrics.[…]
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PS Digital Survey on Professional Services Automation is Now Open
RTM Consulting’s PS Digital survey on Professional Services Automation is now open. PS Digital is[…]
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