Last year, we published a white paper titled Helping Project Managers Get Their Groove Back:[…]
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The Misused, Misunderstood and Undervalued Project Manager
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Services Insight Blog
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Successfully Managing Project Expectations is Key to Project Success
Every person in service delivery should ask themselves, and all involved at the inception of[…]
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Is your client satisfaction suffering as a result of your first call resolution rate?
Every field services or support services team has first call/visit resolution (FCR/FVR) in their metrics.[…]
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PS Digital Survey on Professional Services Automation is Now Open
RTM Consulting’s PS Digital survey on Professional Services Automation is now open. PS Digital is[…]
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Assessing Your Resource Management Readiness
How is your company doing managing utilization of billable resources? Are you struggling to maintain[…]
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RMGS 2020 Registration is Now Open
The Resource Management Institute announced that registration is now open for the 2020 Resource Management[…]
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Digital Transformation for PS: It’s more than just PSA.
PS Digital is our holistic approach to helping professional and consulting services organizations keep pace[…]
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How would your customers describe the bedside manner of your PS team?
As services organizations in technology companies look to move beyond being product extenders and mature[…]
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Are you being challenged by your year-end training budget?
The end of the year provides a perfect opportunity to motivate and re-energize your team[…]
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Making the Case for a Project Management Office
Every delivery leader would agree that consistent, standard, repeatable delivery execution is the goal of[…]
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