Making the transition from supporting premise based solutions to cloud based solutions has become a struggle for some technology services organizations. Though services organization often struggle with the transition, successful PSO leaders are readily embracing the opportunities associated with this model for their organizations including:
- Staffing skilled resources across multiple client implementations
- Managing virtual, global staffing more effectively
- Blurring the lines of implementation and support to minimize post production quality issues
But PSO leaders need to be mindful of the new management and operational challenges this model can present. This webcast combines deep operational experience and proven best practices from RTM Consulting with industry leading research from TSIA. Join Randy Mysliviec, CEO, RTM Consulting and Bo DiMuccio, VP of Professional Services, TSIA for this session and learn about key practices that lead to achieving better results while avoiding the many pitfalls experienced by professional services teams around the globe.