Leveraging Best-in-Class Resource ManagementThis month RTM Consulting is proud to exhibit at Technology Services World Las Vegas 2017. TSW has a strong reputation for delivering unparalleled peer learning, networking, and idea sharing opportunities within the technology and services sector. The fall conference has an expected attendance of over 1,800 leaders from all areas of tech who will gather to learn the latest best practices and strategies for transforming their businesses for future success. Not only are we exhibiting but we are excited to be leading three separate sessions at the conference. Managing Partner, Marc Lacroix, will be leading a session titled Leveraging Best-in-Class Resource Management to Enable the Professional Services LAER Engine.

The decision to implement a centralized Resource Management Office is largely driven to improve or sustain healthy utilization, and thus, strong PS margins. But a centralized RMO is also a key ingredient to enabling a positive and profitable customer experience. Whether it is landing customers or driving expansion, these are not transactional events. Rather, they require the right resources doing the right things at the right time. This session is designed to provide attendees with a comprehensive review of global resource management principles and best practices leveraging Just-in-Time Resourcing® (JITR). Bo DiMuccio, VP Research, Professional Services at TSIA will share research data on RMOs to underscore their importance and value. The session will explain how these practices were applied to a global PS organization, supporting large, complex clients where expanding and extending customer relationships are critical to company success. Jeff Sontheimer, Vice President of Global Services Enablement at Guidewire, will share how they designed and implemented a global RMO. This interactive session will allow you to evaluate your resource management capabilities, and how to improve it to allow your PS organization to better support your customer’s journey.

Click here to learn more about all three RTM Consulting sessions and if you are attending TSW later this month, be sure to add this one to your schedule! We look forward to seeing you there. #TSW17!

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