We recently assisted an 811 organization with a rapid assessment, analysis, and recommendations related to[…]
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[Case Study] 811 Support Center Operation
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Archives
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Achieve Success Implementing and Using Professional Services Automation Applications
Professional Services Automation (PSA) has evolved quite a bit in the last few years. Depending[…]
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2019 State of Resource Management: Key Trends and Latest Industry Research
Next week on Thursday, March 7, the Resource Management Institute (RMI) is hosting its annual[…]
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Training your Services Teams to Transform your Business
Why do some organizations experience less employee turnover, have happier customers, and ultimately produce higher[…]
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Learn How Efficient Resource Management Leads to Improved Project Performance
Services providers are constantly being challenged to… provide the right resources at the right place[…]
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Good Project Performance Starts with a Proper Statement of Work
Over 41 years of project delivery experience has taught me something that stands above all[…]
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Improve Resource Forecasting and Drive Predictable and Balanced Resource Utilization
Outside of project margins, utilization of human capital is the largest lever for impacting professional[…]
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Is your client satisfaction suffering as a result of your first call resolution rate?
Every field services or support services team has first call/visit resolution (FCR/FVR) in their metrics.[…]
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How well are you managing your labor and are there opportunities to improve?
The effectiveness and efficiency of your field services labor is critical in meeting your customer[…]
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The Value of Technology Automation for Professional Services and IT Organizations
Technology solutions can drive significant operational performance improvements to any delivery organization. Nearly every critical[…]
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