RTM Consulting

RTM Consulting

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        • About Us

          Our tag line says it all – we help service organizations get better at what they do! With over 14 years of deep expertise in resource, workforce, and project management, service business optimization, digital transformation, and skills development, our passion is helping project-based service providers deliver better business outcomes and customer success for their clients.

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        • Self-Assessment Guide for Resource Management

          This complimentary guide is intended as a self-assessment tool for companies that want to better understand how their execution of resource management processes are contributing to or inhibiting the bottom line. This guide also provides context and assessment ideas for other operational implications of resource management.

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        • PSA Consulting Case Study

          RTM Consulting assists Bentley Systems in driving greater value from its PSA investment for continued improvements in billable utilization and project profitability.

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        • Resource Utilization Calculator

          A 5% improvement in utilization, to a 100 person services organization, can generate a $1M – $2M annual improvement to your bottom line profitability. See how improving utilization can enhance your business performance!

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        • PS University

          Whether you are looking for an entire curriculum of training or a specific course, PS University provides your Professional Services Organization with the professional services training your employees need to be successful.

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Archives

Home Process Improvement

Measuring and Capturing the Real Business Value of Your People

Consider this simple fact: a 100 person professional services organization that achieves a 5% improvement[…]



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Posted by Thomas / December 10, 2021 / 0Comments / Posted in Process Improvement, Professional Services

Assessing Your Resource Management Readiness

How is your company doing managing utilization of billable resources? Are you struggling to maintain[…]



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Posted by Thomas / October 28, 2021 / 0Comments / Posted in Business Services Optimization, Process Improvement, Resource Management

Improve Resource Forecasting and Drive Predictable and Balanced Resource Utilization

Outside of project margins, utilization of human capital is the largest lever for impacting professional[…]



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Posted by Thomas / August 26, 2021 / 0Comments / Posted in Process Improvement, Professional Services

In Field Services having the right data for effective workforce management is job #1 – Part 3

With this post we wrap up our three-part blog series on labor costs for Field[…]



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Posted by Thomas / June 29, 2021 / 0Comments / Posted in Process Improvement, Support/Field Services

In Field Services having the right data for effective workforce management is job #1 – Part 2

Welcome back to our three-part blog series on labor costs for Field Services operators. Last[…]



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Posted by Thomas / June 22, 2021 / 0Comments / Posted in Process Improvement, Support/Field Services

In Field Services having the right data for effective workforce management is job #1 – Part 1

Labor costs for Field Service operators is always under constant scrutiny. Based on extensive experience[…]



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Posted by Thomas / June 14, 2021 / 0Comments / Posted in Process Improvement, Support/Field Services, Uncategorized

How can you drive greater value from your PSA solution?

Professional Services Automation (PSA) solutions can drive significant operational performance improvements to any delivery organization.[…]



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Posted by Thomas / November 3, 2020 / 0Comments / Posted in Process Improvement, Professional Services, Professional Services Automation (PSA)

Is your client satisfaction suffering as a result of your first call resolution rate?

Every field services or support services team has first call/visit resolution (FCR/FVR) in their metrics.[…]



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Posted by Thomas / September 17, 2020 / 0Comments / Posted in Organizational Change, Process Improvement, Support/Field Services

How to get started with a vehicle fleet assessment – QuickStart!

Vehicle fleet management is a key enabler to your Field Services organization in fulfilling its[…]



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Posted by Thomas / July 13, 2020 / 0Comments / Posted in Process Improvement, Support/Field Services

The Data-Driven Contact Center

Information is power! Ever hear that expression? Some things really don’t change. Today that expression[…]



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Posted by Thomas / June 18, 2020 / 0Comments / Posted in Contact Center, Process Improvement, Support/Field Services
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Why RTM Consulting?

We Help Services Organizations Get Better At What They Do – learn more

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About Us


RTM Consulting, a Belcan Company, provides advisory services to tech companies and other industries, helping them produce better business outcomes and a superior customer experience from human capital intensive services.

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Contact Info

  • 10151 Carver Road
    Cincinnati, OH 45242
  • 866-622-7118
  • info@rtmconsulting.net

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