RTM Consulting

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Who We Are
- - - About Us
      Our tag line says it all – we help service organizations get better at what they do! With over 14 years of deep expertise in resource, workforce, and project management, service business optimization, digital transformation, and skills development, our passion is helping project-based service providers deliver better business outcomes and customer success for their clients.
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What We do
- - - Self-Assessment Guide for Resource Management
      This complimentary guide is intended as a self-assessment tool for companies that want to better understand how their execution of resource management processes are contributing to or inhibiting the bottom line. This guide also provides context and assessment ideas for other operational implications of resource management.
    - Download Your Copy
Who We Help
- - - PSA Consulting Case Study
      RTM Consulting assists Bentley Systems in driving greater value from its PSA investment for continued improvements in billable utilization and project profitability.
    - Read the Case Study
    - Clients
    - Case Studies
    - Client Testimonials
  - - Domains
Thought Leadership
- - - Resource Utilization Calculator
      A 5% improvement in utilization, to a 100 person services organization, can generate a $1M – $2M annual improvement to your bottom line profitability. See how improving utilization can enhance your business performance!
    - Try the Calculator
    - Webinars
    - ROI Tools
  - - White Papers
Training
- - - PS University
      Whether you are looking for an entire curriculum of training or a specific course, PS University provides your Professional Services Organization with the professional services training your employees need to be successful.
    - Get Started with PS University Today
    - PS University Curriculum
    - PS University Learner Paths
    - Technologist to Consultant Training
Contact Us

Measuring and Capturing the Real Business Value of Your People

Consider this simple fact: a 100 person professional services organization that achieves a 5% improvement[…]

Assessing Your Resource Management Readiness

How is your company doing managing utilization of billable resources? Are you struggling to maintain[…]

Improve Resource Forecasting and Drive Predictable and Balanced Resource Utilization

Outside of project margins, utilization of human capital is the largest lever for impacting professional[…]

In Field Services having the right data for effective workforce management is job #1 – Part 3

With this post we wrap up our three-part blog series on labor costs for Field[…]

In Field Services having the right data for effective workforce management is job #1 – Part 2

Welcome back to our three-part blog series on labor costs for Field Services operators. Last[…]

In Field Services having the right data for effective workforce management is job #1 – Part 1

Labor costs for Field Service operators is always under constant scrutiny. Based on extensive experience[…]

How can you drive greater value from your PSA solution?

Professional Services Automation (PSA) solutions can drive significant operational performance improvements to any delivery organization.[…]

Is your client satisfaction suffering as a result of your first call resolution rate?

Every field services or support services team has first call/visit resolution (FCR/FVR) in their metrics.[…]

How to get started with a vehicle fleet assessment – QuickStart!

Vehicle fleet management is a key enabler to your Field Services organization in fulfilling its[…]

The Data-Driven Contact Center

Information is power! Ever hear that expression? Some things really don’t change. Today that expression[…]

About Us

Self-Assessment Guide for Resource Management

PSA Consulting Case Study

Resource Utilization Calculator

PS University

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