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Archives

Home Process Improvement

Measuring and Capturing the Real Business Value of Your People

Consider this simple fact: a 100 person professional services organization that achieves a 5% improvement[…]



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Posted by Thomas / December 10, 2021 / 0Comments / Posted in Process Improvement, Professional Services

Assessing Your Resource Management Readiness

How is your company doing managing utilization of billable resources? Are you struggling to maintain[…]



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Posted by Thomas / October 28, 2021 / 0Comments / Posted in Business Services Optimization, Process Improvement, Resource Management

Improve Resource Forecasting and Drive Predictable and Balanced Resource Utilization

Outside of project margins, utilization of human capital is the largest lever for impacting professional[…]



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Posted by Thomas / August 26, 2021 / 0Comments / Posted in Process Improvement, Professional Services

In Field Services having the right data for effective workforce management is job #1 – Part 3

With this post we wrap up our three-part blog series on labor costs for Field[…]



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Posted by Thomas / June 29, 2021 / 0Comments / Posted in Process Improvement, Support/Field Services

In Field Services having the right data for effective workforce management is job #1 – Part 2

Welcome back to our three-part blog series on labor costs for Field Services operators. Last[…]



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Posted by Thomas / June 22, 2021 / 0Comments / Posted in Process Improvement, Support/Field Services

In Field Services having the right data for effective workforce management is job #1 – Part 1

Labor costs for Field Service operators is always under constant scrutiny. Based on extensive experience[…]



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Posted by Thomas / June 14, 2021 / 0Comments / Posted in Process Improvement, Support/Field Services, Uncategorized

How can you drive greater value from your PSA solution?

Professional Services Automation (PSA) solutions can drive significant operational performance improvements to any delivery organization.[…]



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Posted by Thomas / November 3, 2020 / 0Comments / Posted in Process Improvement, Professional Services, Professional Services Automation (PSA)

Is your client satisfaction suffering as a result of your first call resolution rate?

Every field services or support services team has first call/visit resolution (FCR/FVR) in their metrics.[…]



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Posted by Thomas / September 17, 2020 / 0Comments / Posted in Organizational Change, Process Improvement, Support/Field Services

How to get started with a vehicle fleet assessment – QuickStart!

Vehicle fleet management is a key enabler to your Field Services organization in fulfilling its[…]



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Posted by Thomas / July 13, 2020 / 0Comments / Posted in Process Improvement, Support/Field Services

The Data-Driven Contact Center

Information is power! Ever hear that expression? Some things really don’t change. Today that expression[…]



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Posted by Thomas / June 18, 2020 / 0Comments / Posted in Contact Center, Process Improvement, Support/Field Services
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Why RTM Consulting?

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RTM Consulting provides strategic and operational advisory services to technology companies and other industries to assist them in increasing revenues and growing margins by leveraging consulting, professional and support services more effectively.

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  • 4355 Ferguson Drive, Suite 210
    Cincinnati, OH 45245
  • 855-RTMC-555
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