How is your company doing managing utilization of billable resources? Are you struggling to maintain[…]
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Assessing Your Resource Management Readiness
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Archives
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Is your client satisfaction suffering as a result of your first call resolution rate?
Every field services or support services team has first call/visit resolution (FCR/FVR) in their metrics.[…]
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How to get started with a vehicle fleet assessment – QuickStart!
Vehicle fleet management is a key enabler to your Field Services organization in fulfilling its[…]
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The Data-Driven Contact Center
Information is power! Ever hear that expression? Some things really don’t change. Today that expression[…]
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Achieve Success Implementing and Using Professional Services Automation Applications
Professional Services Automation (PSA) has evolved quite a bit in the last few years. Depending[…]
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How do you create and execute a dynamic customer service process?
Assuming the existence of a well thought out customer service strategy and process, what then[…]
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Does the Contact Center Solution to Improving the Customer Experience Lie in the Cloud?
No subject seems to have garnered more industry attention today than how to drive a[…]
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Digital Transformation for PS: It’s more than just PSA.
PS Digital is our holistic approach to helping professional and consulting services organizations keep pace[…]
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Managing Connectedness Across a Broad Set of Stakeholders
Digital Transformation is the latest buzz word taking the world by storm. The pace of[…]
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Is your SOW setting your project up to fail?
We are all familiar with writing SOWs. Some of us do this quite frequently. But[…]
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