How is your company doing managing utilization of billable resources? Are you struggling to maintain[…]
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Assessing Your Resource Management Readiness
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Archives
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How do you create and execute a dynamic customer service process?
Assuming the existence of a well thought out customer service strategy and process, what then[…]
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Achieve Success Implementing and Using Professional Services Automation Applications
Professional Services Automation (PSA) has evolved quite a bit in the last few years. Depending[…]
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Is your SOW setting your project up to fail?
We are all familiar with writing SOWs. Some of us do this quite frequently. But[…]
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Does the Contact Center Solution to Improving the Customer Experience Lie in the Cloud?
No subject seems to have garnered more industry attention today than how to drive a[…]
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Learn How Efficient Resource Management Leads to Improved Project Performance
Services providers are constantly being challenged to… provide the right resources at the right place[…]
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[Case Study] 811 Support Center Operation
We recently assisted an 811 organization with a rapid assessment, analysis, and recommendations related to[…]
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2019 State of Resource Management: Key Trends and Latest Industry Research
Next week on Thursday, March 7, the Resource Management Institute (RMI) is hosting its annual[…]
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Training your Services Teams to Transform your Business
Why do some organizations experience less employee turnover, have happier customers, and ultimately produce higher[…]
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Good Project Performance Starts with a Proper Statement of Work
Over 41 years of project delivery experience has taught me something that stands above all[…]
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