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Archives

Home Contact Center

The Data-Driven Contact Center

Information is power! Ever hear that expression? Some things really don’t change. Today that expression[…]



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Posted by Thomas / June 18, 2020 / 0Comments / Posted in Contact Center, Process Improvement, Support/Field Services

How do you create and execute a dynamic customer service process?

Assuming the existence of a well thought out customer service strategy and process, what then[…]



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Posted by Thomas / May 7, 2020 / 0Comments / Posted in Contact Center, Process Improvement, Support/Field Services

Does the Contact Center Solution to Improving the Customer Experience Lie in the Cloud?

No subject seems to have garnered more industry attention today than how to drive a[…]



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Posted by Thomas / April 9, 2020 / 0Comments / Posted in Contact Center, Process Improvement, Support/Field Services

Why RTM Consulting?

We Help Services Organizations Get Better At What They Do – learn more

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About Us


RTM Consulting provides strategic and operational advisory services to technology companies and other industries to assist them in increasing revenues and growing margins by leveraging consulting, professional and support services more effectively.

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  • 4355 Ferguson Drive, Suite 210
    Cincinnati, OH 45245
  • 855-RTMC-555
  • info@rtmconsulting.net

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