RTM Consulting

RTM Consulting

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          Our tag line says it all – we help service organizations get better at what they do! With over 14 years of deep expertise in resource, workforce, and project management, service business optimization, digital transformation, and skills development, our passion is helping project-based service providers deliver better business outcomes and customer success for their clients.

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        • Self-Assessment Guide for Resource Management

          This complimentary guide is intended as a self-assessment tool for companies that want to better understand how their execution of resource management processes are contributing to or inhibiting the bottom line. This guide also provides context and assessment ideas for other operational implications of resource management.

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        • PSA Consulting Case Study

          RTM Consulting assists Bentley Systems in driving greater value from its PSA investment for continued improvements in billable utilization and project profitability.

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          A 5% improvement in utilization, to a 100 person services organization, can generate a $1M – $2M annual improvement to your bottom line profitability. See how improving utilization can enhance your business performance!

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          Whether you are looking for an entire curriculum of training or a specific course, PS University provides your Professional Services Organization with the professional services training your employees need to be successful.

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Archives

Home Support/Field Services

In Field Services having the right data for effective workforce management is job #1 – Part 3

With this post we wrap up our three-part blog series on labor costs for Field[…]



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Posted by Thomas / June 29, 2021 / 0Comments / Posted in Process Improvement, Support/Field Services

In Field Services having the right data for effective workforce management is job #1 – Part 2

Welcome back to our three-part blog series on labor costs for Field Services operators. Last[…]



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Posted by Thomas / June 22, 2021 / 0Comments / Posted in Process Improvement, Support/Field Services

In Field Services having the right data for effective workforce management is job #1 – Part 1

Labor costs for Field Service operators is always under constant scrutiny. Based on extensive experience[…]



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Posted by Thomas / June 14, 2021 / 0Comments / Posted in Process Improvement, Support/Field Services, Uncategorized

Is your client satisfaction suffering as a result of your first call resolution rate?

Every field services or support services team has first call/visit resolution (FCR/FVR) in their metrics.[…]



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Posted by Thomas / September 17, 2020 / 0Comments / Posted in Organizational Change, Process Improvement, Support/Field Services

How to get started with a vehicle fleet assessment – QuickStart!

Vehicle fleet management is a key enabler to your Field Services organization in fulfilling its[…]



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Posted by Thomas / July 13, 2020 / 0Comments / Posted in Process Improvement, Support/Field Services

The Data-Driven Contact Center

Information is power! Ever hear that expression? Some things really don’t change. Today that expression[…]



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Posted by Thomas / June 18, 2020 / 0Comments / Posted in Contact Center, Process Improvement, Support/Field Services

How do you create and execute a dynamic customer service process?

Assuming the existence of a well thought out customer service strategy and process, what then[…]



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Posted by Thomas / May 7, 2020 / 0Comments / Posted in Contact Center, Process Improvement, Support/Field Services

Does the Contact Center Solution to Improving the Customer Experience Lie in the Cloud?

No subject seems to have garnered more industry attention today than how to drive a[…]



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Posted by Thomas / April 9, 2020 / 0Comments / Posted in Contact Center, Process Improvement, Support/Field Services

[Case Study] 811 Support Center Operation

We recently assisted an 811 organization with a rapid assessment, analysis, and recommendations related to[…]



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Posted by Thomas / April 18, 2019 / 0Comments / Posted in Organizational Change, Process Improvement, Support/Field Services

How well are you managing your labor and are there opportunities to improve?

The effectiveness and efficiency of your field services labor is critical in meeting your customer[…]



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Posted by Thomas / August 16, 2018 / 0Comments / Posted in Process Improvement, Support/Field Services
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Why RTM Consulting?

We Help Services Organizations Get Better At What They Do – learn more

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About Us


RTM Consulting, a Belcan Company, provides advisory services to tech companies and other industries, helping them produce better business outcomes and a superior customer experience from human capital intensive services.

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  • 10151 Carver Road
    Cincinnati, OH 45242
  • 866-622-7118
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