About Our Training Solutions
At RTM Consulting, we specialize in helping services organizations get better at what they do. Our training practice takes this concept down to the delivery practitioner level. Regardless of title, seniority, or position, our mission is to equip anyone in a client-facing role develop the consultative soft skills they need in order to have more effective interactions with your clients.
If you think about it, when your delivery practitioners are deployed in the field, they are not simply performing technical tasks. Rather, they are: 1) the face of your company to the end client, responsible for delivering the value associated with your solution; 2) your organization’s eyes and ears into new opportunities for your company; and 3) creating a lasting impression (good or bad) in the minds of current and future buyers. Therefore, every interaction matters, and delivery practitioners must be properly equipped to engage with client stakeholders at all levels, build and cultivate relationships, communicate effectively, manage scope creep, effectively handle complaints and issues, and identify new opportunities – the consultative soft skills every delivery practitioner needs.
Our Approach 
– PS University
To be successful in Professional Services today, delivery practitioners must master a blend of consultative soft skills, analytical abilities, and adaptability to thrive in a rapidly evolving, client-centric landscape. With the rise of AI and automation, consultative soft skills like active listening, empathy, emotional intelligence, and problem-solving, are increasingly essential. Without these skills, PSOs run the risk of their delivery team falling behind.
Leveraging RTM Consulting’s expertise in helping services organizations better serve their customers through practical consultative soft skills development, our curriculum is designed to empower participants with the interpersonal and analytical skills needed to drive client engagement, foster trust, and deliver value – key ingredients for sustainable, future-proof success. Through a blend of practical instruction and experiential learning, participants gain hands-on experience, applying and practicing tools and techniques contextualized to a client-facing services environment. Simply put – we teach how to apply practical consultative skills when serving a client.
Training is most impactful when it resonates with students. Our modular programs can be delivered in a traditional classroom, virtually with a live instructor, or on-demand via pre-recorded learning modules hosted in our LMS. Our clients often pair our learning modules with interactive case study exercises, tailored to their project and client scenarios, to allow their team to role-play and practice what they have learned in real-life situations – the practical application to drive behavior changes and help them stick.
Signature Programs
- Technologist to Consultant – Technical expertise is critical, but in today’s professional services environment, it’s only part of the equation. Clients expect consultants who can communicate effectively, understand their business context, and guide projects to successful outcomes. For many delivery practitioners, a client-facing role requires a new set of skills—skills that go beyond product knowledge and technical proficiency. Our Technologist to Consultant program is designed to bridge that gap. This interactive, turn-key solution helps delivery practitioners develop the consultative capabilities needed to thrive in client engagements. Through a combination of pre-work, focused learning modules, and immersive case studies, participants learn how to engage confidently with clients, manage scope and risks, and communicate with clarity and professionalism. They discover how to ask the right questions, uncover client needs, and position solutions in a way that delivers real value. By making these behavioral changes stick, the program transforms technical experts into effective consultants—laying the foundation for stronger relationships, better outcomes, and long-term success. Learn more!
- Consultant to Trusted Advisor – As AI and automation continue to reshape the consulting landscape, the ability to deliver human-centered value has never been more critical. Technology can provide answers, but clients are looking for something deeper—partners who understand their business, anticipate challenges, and guide them toward strategic success. Becoming a trusted advisor means moving beyond transactional interactions and developing the skills to influence, inspire, and lead.Our Consultant to Trusted Advisor program is designed for experienced consultants ready to elevate their impact. This advanced training focuses on the interpersonal and analytical capabilities that set trusted advisors apart: building meaningful relationships, communicating with clarity and confidence, and delivering insights that create long-term value. Through immersive learning and real-world application, participants learn how to navigate complex situations, foster trust at every level, and position themselves as indispensable partners in an era of rapid change. Learn more!
- Resource Management Certified Professional® (RMCP) – The Resource Management Certified Professional (RMCP®) program is the industry’s first and most respected professional skills development and certification specifically designed for Resource and Workforce Managers. Built on the principles of the Just-in-Time Resourcing® (JITR) framework and the Global Resource Management (GRM) methodology, the program teaches the core disciplines necessary for effective and scalable resource management. Delivered through flexible formats—including in-person, live virtual, and on-demand options—the RMCP® program combines foundational theory, hands-on case studies, and real-world application to prepare participants to lead and optimize resource management functions in any services organization. Upon successful completion of the certification exam, participants earn the RMCP® credential and join a growing global community of over 1,400 certified professionals dedicated to operational excellence in human capital deployment. Learn more!
- Project Management Excellence – Featuring a curriculum geared specifically at the development of practical project management and soft skills your PMs need to be successful; this interactive, turn-key solution is designed to elevate the performance of your PMs from good to great. The program includes pre-requisite study material, learning modules, and interactive case studies to drive adoption and make behavioral changes stick. Contact us to learn more!
- Specialized Consulting and Professional Services Training – While developing consultative soft skills is at the heart of what we do, we know the Professional Services space. That led us to create a series of on-demand training courses in specific areas. From SOW writing to resource management to delivery leadership, we have a robust on-demand training portfolio. Check out our training catalog to learn more!