“Only a few months after the administration of the course, we’re already seeing real results. I’ve had several consultants talk about how they’ve been able to more successfully deal with difficult situations and how they’ve been able to produce proposals for follow-on work that are more targeted and more successful. This was clearly a good investment for us since it is generating returns even in this tough economy.”
Paul Hofstadler, Vice President Worldwide Consulting, Mentor Graphics Corporation — Read the case study.
Consulting and professional services is all about people – people your customers expect to be highly trained and capable in whatever areas of expertise necessary to solve their problems. Well trained staff get the job done right the first time, and delivered with peak efficiency. Research shows employees are also more satisfied with their work and tend to exhibit more brand loyalty with firms that invest in their employees. RTM Consulting is at the forefront of the training industry and can provide experienced knowledge transfer and training to equip and prepare your teams for successful execution of a technology professional services and consulting business. Our training can be delivered at your location (or selected location) or over the internet covering topics for technology professional services including:
Just-in-Time Resourcing® (JITR) is the holy grail of today’s professional services providers. RTM Consulting utilizes Global Resource Management (GRM), a process methodology developed for achieving highly efficient deployment of human capital as part of our Just-in-Time Resourcing® brand of human capital management services. Whether your company is large or small, efficiently managing human capital will mean the difference between success and failure. RTM Consulting has built the following resource management curriculum:
This course is designed to provide foundational competency development for professionals new to resource management that work in organizations that focus on delivering project-based work.
This first-of-its-kind professional certification program is specifically designed for resource managers, promoting and supporting competency development for resource management (RM) professionals. Certification demonstrates a level of proficiency in RM theory and application, and a commitment to professional development and a career in RM. Additionally, the RMCP® program provides access to valuable thought leadership, best practices, networks and resources to help RM professionals better manage human capital productivity and utilization.
Skills Development for Consultants
Succeeding as a Consultant can be challenging. Most companies invest a lot of time, money and effort on training their consultants on products and technology. But do they really know how to: effectively prepare for their consulting assignment, work as part of a project team, engage with a client, build strong relationships, diagnose and solve problems, manage client expectations, and communicate effectively – the fundamental skills every consultant needs. Designed to provide foundational competency development for consultants, this course is modular and can be adapted to meet specific need and budget. Time commitment can range from two (2) hours to one (1) full day of content. The training can be delivered in a classroom or virtual interactive environment by a qualified RTMC instructor.
A lot of time, money and effort is spent training consultants on products and technology. But do they really know how to: effectively engage with a client; manage scope creep; effectively handle complaints and issues; and up-sell new opportunities – the skills every consultant needs. The Advanced Consulting Skills Development training focuses on enhancing the consultative skills of consulting and professional services personnel to complement their product, business, and technical knowledge. This training will help your technologists become better consultants. The six (6) courses are modular and can be customized to meet specific need and budget. Time commitment can range from one (1) hour for an individual course on-demand to 3 days of content for all six (6) courses combined with case studies. The training can be delivered in a classroom or virtually over the web by a qualified RTMC instructor. All six (6) courses are also available 24×7 in an on-demand format. Delivery methods can also be combined to best suit the needs of the audience.
What our clients are saying:
“An important initiative this year was to invest in the development of our consultants by providing them with a high impact soft skills training program to increase their overall effectiveness. RTM Consulting enabled this by developing and delivering an outstanding curriculum specialized for consultants and tailored to our needs. This high quality curriculum included facilitation of case studies to help our consultants practice what they learned.”
Paul Hofstadler, Vice President Worldwide Consulting, Mentor Graphics Corporation.
Skills Development for Project Managers
Project Managers continually look to enhance their project management skills and drive successful delivery. To address this need – and give PMPs continuing education credits – RTM Consulting has built the following project management curriculum:
Poor project execution is a leading driver of services margin erosion and poor customer satisfaction. Project Managers continually look to enhance their project management skills and drive successful delivery. Project Management Fundamentals is specialized PM training for the technology and software industries. The curriculum is designed to reinforce and improve good PM discipline and teach proven, practical aspects of sound project management to achieve breakthrough results and customer satisfaction. This is a one (1) day course. The training can be a classroom led or virtual interactive session with group discussion and individual exercises led by a qualified RTM Consulting instructor.
A lot of time, money and effort is spent training project managers on methodologies. But do they really know how to: effectively engage with a client; manage scope creep; and effectively handle complaints and issues – the skills every project manager needs. The Advanced Project Management Skills Development training focuses on enhancing the soft skills of project managers to complement their methodology, business, and technical knowledge. The three (3) courses are modular and can be customized to meet your specific need and budget. Time commitment can range from two (2) hours for an individual course delivered virtually with a live instructor, to one (1) day for all three courses combined with case studies.
Delivery Manager Skills Development
Making the transition from a delivery expert to a delivery manager role is not always easy. Most companies’ Human Resources departments help with the vital aspects of people management (hiring, firing, compensation, etc.), but few departments deal with equipping a manager with the proper skills necessary for effective execution of the operational aspects of delivery management.
Delivery management requires a fundamental understanding of the operational aspects of the job. RTM Consulting believes managing projects, and staffs which execute them, is not the same as “doing” the projects. Successful delivery managers understand how to build better collaboration with their sales teams, and the critical touch-points that mean the difference between success and failure for project handoffs. This intensive training prepares new delivery managers to hit the ground running and feel confident in their ability to help manage projects on-time and on-budget. For more information about Delivery Manager Skills Development click here.
The Art of Writing an SOW
The Statement of Work (SOW) sets the foundation for the scope, financial terms (price, payment terms, etc.) and delivery terms for your project. SOWs with incomplete or inaccurate details can often result in tension and conflict within delivery teams, contribute to unsatisfied customers, and possibly introduce potential legal and/or financial risks. Poorly written SOWs, containing inexplicit terms and ambiguous scope, set a project up to fail.
SOWs require a strong process for development, approval and governance. The SOW writing course will provide your team with the knowledge, tools, and confidence to write full scope, detailed SOWs and ensure more successful project delivery. Curriculum highlights include: SOW Fundamentals, Scope Definition, Estimating and Pricing, Assembling the SOW, SOW Governance. For more information about The Art of Writing an SOW click here.
Services Sales Skills Development
Selling services is different than selling a product. This training helps its participants understand the differences and provides the insight, context and tools to become more successful at selling services. This training also assists delivery leaders making the transition from pure delivery roles to ones that involve sales and business development. The training identifies the basics of building stronger and more valued customer relationships, and focuses on addressing their goals, problems and needs. The training will enable its participants to more effectively identify, propose and close more services opportunities. Curriculum highlights include: Role of a Services Salesperson, Identifying and Selling Value, Advanced Selling Techniques, Handling Objections to Services Deals. For more information about Services Sales Skills Development click here.
Value Realization Workshop
The level of competition in today’s technology markets has resulted in increasingly complex solutions making it more difficult for technology customers to adopt all of the available features and functionality to achieve maximum value from their investments. This ultimately diminishes client satisfaction and loyalty, threatening client retention and future revenue streams. The Value Realization Workshop will help you assess the value your clients receive from your products. Topics covered in the workshop include:
- The Value Realization Framework
- How to create Value Maps, which will enable you to assess the value that clients are currently achieving
- How to create a strategic services road map to systematically drive greater adoption, value and differentiation, thereby increasing satisfaction and loyalty to drive profitability and growth
For a downloadable Training Catalog with more information about our Value Realization Workshop click here.
Experience does matter – and not all learning occurs in the classroom. At certain points, all of us can use a little help from someone who has been there, done that. RTM Consulting provides one-on-one and group mentoring to help Executives, Practice Leads, Managers and other personnel across the Service spectrum. Click here for a downloadable Training Catalog with more information about our Mentoring Services.
Professional Services Optimization Training
RTM Consulting understands every company has unique needs depending on their current business dynamics. Rounding out our skills development and training services we offer knowledge transfer services in a wide range of Professional Services optimization topics including:
- Demand forecasting (to drive resource and project plans)
- Talent acquisition and management
- Services packaging, management and marketing
- The PS dashboard (measure for success, PS scorecards)
- Services delivery (quality, performance and cost focus)
For a downloadable Training Catalog with more information about our Professional Services Optimization Workshop click here.