Many of you know TSW is a great opportunity to network with thousands of technology services professionals, see the latest industry innovations, and learn about tools and best practices that will help you grow your business. As this year’s title suggests, Service Transformations: Growing Customers Successfully, the focus is to provide you insights and strategies to transform your business and position yourself to grow and thrive in the ever-changing technology industry.
Our own Randy Mysliviec is co-presenting two informative workout sessions to help you increase efficiencies and effectiveness managing valuable resources and improving your customers’ experiences.
On Oct. 20th Randy and Bo Di Muccio, VP Research, Professional Services at TSIA will present Defining the Role of PS in the Customer Success Journey. This will be a highly interactive work-out session discussing the importance of PS in your customer success strategy.
On Oct. 21st Randy will be joined by Vele Galovski, VP Research, Field Services at TSIA to present Spare Parts Management and the Customer Experience. This session will focus on best practices in spare parts management and the impact on outcome-based service offers.
RTM Consulting has worked with over 25 TSIA member companies to help them transform their services businesses via use of our best practice frameworks leading to targeted business process transformation and improved business outcomes. We are honored and excited to be a part of the presentations and dialogue at TSW 2015 to help you transform your business.
We hope you will join us!