RTM Consulting

RTM Consulting

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        • About Us

          Our tag line says it all – we help service organizations get better at what they do! With over 14 years of deep expertise in resource, workforce, and project management, service business optimization, digital transformation, and skills development, our passion is helping project-based service providers deliver better business outcomes and customer success for their clients.

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        • Self-Assessment Guide for Resource Management

          This complimentary guide is intended as a self-assessment tool for companies that want to better understand how their execution of resource management processes are contributing to or inhibiting the bottom line. This guide also provides context and assessment ideas for other operational implications of resource management.

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        • PSA Consulting Case Study

          RTM Consulting assists Bentley Systems in driving greater value from its PSA investment for continued improvements in billable utilization and project profitability.

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        • Resource Utilization Calculator

          A 5% improvement in utilization, to a 100 person services organization, can generate a $1M – $2M annual improvement to your bottom line profitability. See how improving utilization can enhance your business performance!

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        • PS University

          Whether you are looking for an entire curriculum of training or a specific course, PS University provides your Professional Services Organization with the professional services training your employees need to be successful.

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Archives

Home Uncategorized

In Field Services having the right data for effective workforce management is job #1 – Part 1

Labor costs for Field Service operators is always under constant scrutiny. Based on extensive experience[…]



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Posted by Thomas / June 14, 2021 / 0Comments / Posted in Process Improvement, Support/Field Services, Uncategorized

Case Study – Architect and Deploy a Centralized Resource Management Office

We recently assisted a software development company to deploy a centralized resource management office and[…]



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Posted by Thomas / June 10, 2021 / 0Comments / Posted in Uncategorized

Supporting Your Training Disruptions During this COVID-19 Crisis

The disruption that the COVID-19 outbreak is causing is unprecedented. We hope everyone is taking[…]



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Posted by Thomas / April 2, 2020 / 0Comments / Posted in Professional Services, Skills Development, Training, Uncategorized

It’s Time for a New Approach to Training your Services Personnel

Many Professional Services Organizations continue to approach training their personnel with the same old approaches[…]



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Posted by Thomas / March 28, 2018 / 0Comments / Posted in Professional Services, Skills Development, Training, Uncategorized

Practical Training that can be put into Practice Quickly

Decades of experience in the services industry has helped us formulate curriculums, processes and approaches[…]



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Posted by Thomas / February 1, 2018 / 0Comments / Posted in Uncategorized

Survey: Resource Management Processes

The Resource Management Institute frequently conducts short surveys to help professionals compare and contrast their[…]



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Posted by Thomas / August 16, 2017 / 0Comments / Posted in Uncategorized

Are you writing effective SOWs?

Are poorly written SOWs setting your projects up to fail? The Statement of Work sets[…]



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Posted by Thomas / July 25, 2016 / 0Comments / Posted in Uncategorized

Training on Your Schedule

Does the Public Training Calendar not mesh with your calendar? Do you like taking training[…]



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Posted by Thomas / June 1, 2016 / 0Comments / Posted in Education Services, Professional Services, Skills Development, Training, Uncategorized

Getting First Call Resolution Fixed the First Time

It’s easy to see why field services and support services teams find improving first call[…]



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Posted by Thomas / May 26, 2016 / 0Comments / Posted in Process Improvement, Support/Field Services, Uncategorized, Workforce Managment

Resource Management Certified Professional (RMCP)® Program — Online Sessions Start Next Week

There are still seats open for this professional certification program specifically designed for resource managers.[…]



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Posted by Thomas / May 19, 2016 / 0Comments / Posted in Process Improvement, Professional Services, Resource Management, Resource Management Certified Professional, Uncategorized
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Why RTM Consulting?

We Help Services Organizations Get Better At What They Do – learn more

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About Us


RTM Consulting, a Belcan Company, provides advisory services to tech companies and other industries, helping them produce better business outcomes and a superior customer experience from human capital intensive services.

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Contact Info

  • 10151 Carver Road
    Cincinnati, OH 45242
  • 866-622-7118
  • info@rtmconsulting.net

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