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Archives

Home Uncategorized

Supporting Your Training Disruptions During this COVID-19 Crisis

The disruption that the COVID-19 outbreak is causing is unprecedented. We hope everyone is taking[…]



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Posted by Thomas / April 2, 2020 / 0Comments / Posted in Professional Services, Skills Development, Training, Uncategorized

It’s Time for a New Approach to Training your Services Personnel

Many Professional Services Organizations continue to approach training their personnel with the same old approaches[…]



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Posted by Thomas / March 28, 2018 / 0Comments / Posted in Professional Services, Skills Development, Training, Uncategorized

Practical Training that can be put into Practice Quickly

Decades of experience in the services industry has helped us formulate curriculums, processes and approaches[…]



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Posted by Thomas / February 1, 2018 / 0Comments / Posted in Uncategorized

Survey: Resource Management Processes

The Resource Management Institute frequently conducts short surveys to help professionals compare and contrast their[…]



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Posted by Thomas / August 16, 2017 / 0Comments / Posted in Uncategorized

Are you writing effective SOWs?

Are poorly written SOWs setting your projects up to fail? The Statement of Work sets[…]



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Posted by Thomas / July 25, 2016 / 0Comments / Posted in Uncategorized

Training on Your Schedule

Does the Public Training Calendar not mesh with your calendar? Do you like taking training[…]



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Posted by Thomas / June 1, 2016 / 0Comments / Posted in Education Services, Professional Services, Skills Development, Training, Uncategorized

Getting First Call Resolution Fixed the First Time

It’s easy to see why field services and support services teams find improving first call[…]



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Posted by Thomas / May 26, 2016 / 0Comments / Posted in Process Improvement, Support/Field Services, Uncategorized, Workforce Managment

Resource Management Certified Professional (RMCP)® Program — Online Sessions Start Next Week

There are still seats open for this professional certification program specifically designed for resource managers.[…]



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Posted by Thomas / May 19, 2016 / 0Comments / Posted in Process Improvement, Professional Services, Resource Management, Resource Management Certified Professional, Uncategorized

Are You Investing in Your Employees?

Question — Why do some organizations experience less employee turnover, have happier customers and ultimately[…]



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Posted by Thomas / May 11, 2016 / 0Comments / Posted in Education Services, Professional Services, Skills Development, Training, Uncategorized

Have you been asked to cut costs while improving service levels?

FS executives last year kept telling us they were dealing with brutal cuts and not[…]



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Posted by Thomas / May 4, 2016 / 0Comments / Posted in Organizational Change, Skills Development, Support/Field Services, Training, Uncategorized
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Why RTM Consulting?

We Help Services Organizations Get Better At What They Do – learn more

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About Us


RTM Consulting provides strategic and operational advisory services to technology companies and other industries to assist them in increasing revenues and growing margins by leveraging consulting, professional and support services more effectively.

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Recent Posts

  • Professional Services training that can be put into practice fast! January 14, 2021
  • Skilled Resources for Professional Service Delivery Teams January 7, 2021
  • PS Digital Research Survey on Digital Transformation December 17, 2020
  • Why Resource Management Trumps Quality and Project Management Processes December 1, 2020

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  • 4355 Ferguson Drive, Suite 210
    Cincinnati, OH 45245
  • 855-RTMC-555
  • info@rtmconsulting.net

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