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Archives

Home Uncategorized

In Field Services having the right data for effective workforce management is job #1 – Part 1

Labor costs for Field Service operators is always under constant scrutiny. Based on extensive experience[…]



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Posted by Thomas / June 14, 2021 / 0Comments / Posted in Process Improvement, Support/Field Services, Uncategorized

Case Study – Architect and Deploy a Centralized Resource Management Office

We recently assisted a software development company to deploy a centralized resource management office and[…]



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Posted by Thomas / June 10, 2021 / 0Comments / Posted in Uncategorized

Supporting Your Training Disruptions During this COVID-19 Crisis

The disruption that the COVID-19 outbreak is causing is unprecedented. We hope everyone is taking[…]



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Posted by Thomas / April 2, 2020 / 0Comments / Posted in Professional Services, Skills Development, Training, Uncategorized

It’s Time for a New Approach to Training your Services Personnel

Many Professional Services Organizations continue to approach training their personnel with the same old approaches[…]



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Posted by Thomas / March 28, 2018 / 0Comments / Posted in Professional Services, Skills Development, Training, Uncategorized

Practical Training that can be put into Practice Quickly

Decades of experience in the services industry has helped us formulate curriculums, processes and approaches[…]



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Posted by Thomas / February 1, 2018 / 0Comments / Posted in Uncategorized

Survey: Resource Management Processes

The Resource Management Institute frequently conducts short surveys to help professionals compare and contrast their[…]



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Posted by Thomas / August 16, 2017 / 0Comments / Posted in Uncategorized

Are you writing effective SOWs?

Are poorly written SOWs setting your projects up to fail? The Statement of Work sets[…]



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Posted by Thomas / July 25, 2016 / 0Comments / Posted in Uncategorized

Training on Your Schedule

Does the Public Training Calendar not mesh with your calendar? Do you like taking training[…]



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Posted by Thomas / June 1, 2016 / 0Comments / Posted in Education Services, Professional Services, Skills Development, Training, Uncategorized

Getting First Call Resolution Fixed the First Time

It’s easy to see why field services and support services teams find improving first call[…]



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Posted by Thomas / May 26, 2016 / 0Comments / Posted in Process Improvement, Support/Field Services, Uncategorized, Workforce Managment

Resource Management Certified Professional (RMCP)® Program — Online Sessions Start Next Week

There are still seats open for this professional certification program specifically designed for resource managers.[…]



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Posted by Thomas / May 19, 2016 / 0Comments / Posted in Process Improvement, Professional Services, Resource Management, Resource Management Certified Professional, Uncategorized
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Why RTM Consulting?

We Help Services Organizations Get Better At What They Do – learn more

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About Us


RTM Consulting provides strategic and operational advisory services to technology companies and other industries to assist them in increasing revenues and growing margins by leveraging consulting, professional and support services more effectively.

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  • 4355 Ferguson Drive, Suite 210
    Cincinnati, OH 45245
  • 855-RTMC-555
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