Technology Services World Las Vegas 2017 starts today! TSW has a strong reputation for delivering unparalleled peer learning, networking, and idea sharing opportunities within the technology and services sector. Not only will we be exhibiting but we are excited to be leading three separate sessions at the conference. President and CEO, Randy Mysliviec, will be leading a session titled Driving a Superior Field Service Customer Experience: Best Practices in Dispatching.
When after the sale something breaks, dispatching becomes the long pole in the Field Services tent. Driving a superior customer experience when responding to a customer incident depends on a multitude of factors such as availability of a tech with the right skills, coordination of incident dependencies (e.g.: parts, vehicles) necessary to achieve SLA objectives, effective customer communications, mobile support capabilities, incident handling automation tools, escalation management and much more. In this highly interactive panel session, Vele Galovski, VP of Research, Field Services for TSIA, and RTM Consulting, will share insights on trends and best practices for Dispatching followed by a panel discussion with Field Services leaders from TSIA member companies Diebold Nixdorf, Pitney Bowes, and Compugen.
Click here to learn more about all three RTM Consulting sessions and if you are attending TSW this week, be sure to add our sessions to your schedule! #TSW17!