Presented by TSIA, October 18 – 20, 2021, ARIA Resort & Casino, Las Vegas

TSW will feature interactive breakout sessions and keynotes from thought leaders from prominent technology organizations around the world and you can learn how to optimize all aspects of your Services organization, solve top business challenges, and ensure customer outcomes.

Join Training Practice Leader, Ryan Childers, for his session at TSW:

Interactive Breakout Session | Transforming Technology Experts into Consultants

PSOs have traditionally spent a lot of time and money ensuring their service delivery personnel developed, maintained, and grew their “technical skills”. Data from prior TSIA Interact sessions suggests little investment has been allocated, historically, to helping resources develop the consultative skills that customers have come to expect from technology providers today. PSOs are counting on delivery personnel to come to their organization already possessing good consultative skills or are hoping they learn them on the job, or they fail. We know this is not a sustainable practice and will adversely affect the delivery of services, time to customer value, and achievement of customer outcomes.