A Technology Systems Integration Company Improves Billable Utilization by 23% and Decreases Operating Overhead as a Result of RTM Consulting’s Just-in-Time Resourcing® (JITR) Solution


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Client Situation

A Systems Integration company serving federal, state, and local government experienced significant revenue growth over the period 2001 – 2008. Revenue growth was coupled with: 1) an expansion in the breadth of capabilities provided to the market; and 2) an increase in the size of the consulting and professional services resource pool. These rapidly changing dynamics put downward pressure on utilization and consequently operating margins.

As demand for the different capabilities fluctuated, resource utilization and associated margins began to shift significantly from month to month. What had been a steady profit engine had turned into a daily challenge for the organization.

The Solution

The company turned to RTM Consulting to implement its Just-in-Time Resourcing ® (JITR) solution. Implementing JITR has provided a systematic capability to quickly:

  • Understand the skills and capabilities of all its personnel – helping to identify additional candidates for open roles
  • Identify available resources for open needs – and support the fluid movement of resources across the portfolio
  • Forecast future needs – both the quantity and skill set requirements – to enable it to proactively adapt to changes in market demand and avoid the ebbs and flows of utilization

The Result

The company experienced a 23% improvement in billable utilization and a 25% decrease in operating overhead as a result of RTM Consulting’s Just-in-Time Resourcing® (JITR) solution. Additional benefits include:

  • Surpassed organizational utilization target by the second month and have met or exceeded the target in each subsequent month.
  • Improved employee satisfaction and career development
  • Reduced management involvement with the resourcing process

RTM Consulting has over 100 years combined strategy and operational experience. We serve over 100 clients world wide, providing consulting, training, mentoring, and staffing services as well. Our focus is to launch, design, implement, and support transformative outcomes by providing guidance, leadership, and innovative frameworks to deliver proven and timely results.