Guidewire Partners with RTM Consulting to Improve Resource Forecasting and Drive Predictable and Balanced Resource Utilization

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Client Situation

Guidewire, a provider of software products to Property and Casualty insurers, has over 300 global customers and supports over 550 core product implementations. The Professional Services organization of Guidewire wanted to improve its resource forecasting to ensure more definitive planning, better execute capacity planning at various levels and roles to support aligning supply and demand, and support organizational growth with better visibility and transparency in their data to measure and track business patterns. Guidewire PS needed to better understand how to design and deploy a centralized resource management office (RMO).

The Solution

Guidewire engaged RTM Consulting to:

  • Design a centralized, global RMO leveraging RTM Consulting’s Just-in-Time Resourcing® solution
  • Build out and operationalize the organization, processes and supporting technology to increase time to value
  • Coach and mentor new resource management team members to accelerate their time to productivity

The Result

By leveraging RTM Consulting’s resource management expertise, Guidewire made tremendous progress with data cleanup and standardizing processes around staffing resources.

  • With greater visibility, forecasting resource needs has improved and they can provide timely and effective management reporting to help drive strategic organizational decisions
  • More predictable and balanced utilization across the resource pool has driven lower resource cost for service delivery
  • Timely project start-times and the ability to backfill positions in less time has led to new high levels of customer satisfaction
  • Improved employee satisfaction
“RTM Consulting is the industry leader when it comes to Resource Management so it was important that we establish our global resource management office with the right foundation of leading practices and the consultation, training and support from the experts in the field.”

— Jeff Sontheimer, Vice President, Global Services Enablement, Guidewire


RTM Consulting has over 100 years combined strategy and operational experience. We serve over 100 clients world wide, providing consulting, training, mentoring, and staffing services as well. Our focus is to launch, design, implement, and support transformative outcomes by providing guidance, leadership, and innovative frameworks to deliver proven and timely results.