TriZetto Increases Billable Utilization with Just-in-Time Resourcing® – Representing a 7.5X ROI


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Client Situation

TriZetto’s Professional Services organization had experienced significant growth through 2008. Growth was achieved through a combination of organic revenue growth and the roll-up of a number of Services organizations acquired with other software firms.

These dynamics created an opportunity to gain greater leverage of the Services personnel across a multitude of opportunities – coupled with the challenges associated with getting these resources trained on a variety of technologies.

As demand grew, TriZetto found that its resource management processes were being taxed – resulting in an opportunity to revamp processes and drive improvements in revenue generating utilization.

The Solution

TriZetto turned to RTM Consulting to implement its Just-in-Time Resourcing® (JITR) solution. Implementing JITR has provided TriZetto with a systematic capability to quickly:

  • Understand the skills and capabilities of all its personnel – helping to identify additional candidates for open roles
  • Identify available resources for open needs – and support the fluid movement of resources across the portfolio
  • Forecast future needs – both the quantity and skill set requirements – to enable it to proactively adapt to changes in market demand and avoid the ebbs and flows of utilization

The Result

TriZetto has achieved a significant improvement in billable utilization as a result of RTM Consulting’s Just-in-Time Resourcing® (JITR) solution – representing an annualized 7.5x ROI and a 3.5x return on their investment in the first year alone. Additional benefits included:

  • Enabled more accurate revenue forecasting
  • Reduced management involvement with the resourcing process
  • Increased visibility to future resourcing needs enabling the alignment of training, hiring, and 3rd party contracting

RTM Consulting has over 100 years combined strategy and operational experience. We serve over 100 clients world wide, providing consulting, training, mentoring, and staffing services as well. Our focus is to launch, design, implement, and support transformative outcomes by providing guidance, leadership, and innovative frameworks to deliver proven and timely results.