Field services is all about people – people your customers expect to be highly trained and capable in whatever areas of expertise necessary to solve their problems. Well trained staff get the job done right the first time, and delivered with peak efficiency. Research shows employees are also more satisfied with their work and tend to exhibit more brand loyalty with firms that invest in their employees. RTM Consulting is at the forefront of field services training and can provide experienced knowledge transfer and training to equip and prepare your teams for successful execution of a technology services business. Our standardized or customized training is provided on your site (or selected location) or over the internet covering topics for field services including:
Performance Improvements Through Variability Reduction Public Course
Variability reduction processes are a proven method for improving field service performance tactically while also supporting a systematic approach to continuous improvement. RTM Consulting’s ‘Performance Improvements Through Variability Reduction’ course exposes field services personnel to variability reduction processes which can be applied to virtually any field services performance metric. Using Lean Six Sigma techniques, this course will help jump-start your process improvement initiatives, help identify quick hit cost savings, and form the basis for identification and implementation of strategic operational improvements. Click here for a downloadable brochure with more information about Performance Improvements Through Variability Reduction.
TIME: For upcoming training dates please visit our Public Training Calendar
FORMAT: Two separate online webinar sessions; instructor led sessions run approximately two hours
COST: $349 per person (volume discounts are available contact email@example.com)
Course Learning Objectives
- Understand why you should be thinking about variability analyses as part of your ongoing process improvement initiatives
- Learn how Lean Six Sigma principles can support performance improvement in Field Services results including first visit resolution, parts management, vehicle fleet management and more
- Understand how a focus on variability can lead to greater customer satisfaction and retention, lower costs and overall better field service results
- Gain exposure to the variability reduction process
- Learn to identify potential opportunities in your firm
- Select the session you would like to attend from the Public Training Calendar
- Select green “Register Now” button and proceed to checkout
- Training is delivered via online webinar sessions – login information is provided after purchase
- For training questions, please email firstname.lastname@example.org
Project Management Training
Project Managers continually look to enhance their project management skills and drive successful delivery. To address this need – and give PMPs continuing education credits – RTM Consulting has built the following project management curriculum:
Project Management Fundamentals
Poor project execution is a leading driver of services margin erosion and poor customer satisfaction. Project Management Fundamentals is specialized PM training for the technology industry. The curriculum is designed to reinforce and improve good PM discipline and teach proven, practical aspects of sound project management to achieve breakthrough results and customer satisfaction.
Soft Skills for the Project Manager
A lot of time, money and effort is spent training project managers on methodologies (Agile, Scrum, Waterfall). But do they really know how to: effectively engage with a client; manage scope creep; and effectively handle complaints and issues – the soft skills every project manager needs. The Soft Skills for the Project Manager training focuses on enhancing the soft skills of project managers to complement their methodology, business and technical knowledge.
Terms and Conditions
Optional Training Materials and Mailing Policy
Registrants may opt to receive training materials. Materials are not required to attend the courses. A mailing address will need to be provided by the registrant to RTM Consulting after registering. The training registration price does not include mailing cost of materials. Mailing of training materials is subject to additional fees (all shown in U.S. Dollars) to be paid at time of registration. Payment of local customs fees for mailed course materials are the responsibility of the student. Additional fees as follows:
U.S.A./Canada – $30
International – $40
Please allow 5-7 days for shipping within the continental U.S. All other locations, please allow 7-10 days. RTM Consulting generally will mail training materials within two business days after receipt of payment, but cannot guarantee a particular ship date. RTM Consulting will not provide soft copy (electronic copies) of any training materials. Expedited shipping is available, at an additional charge, for any location upon request to email@example.com.
All training materials are protected by copyright and may not be modified, copied, distributed, republished, downloaded, uploaded or commercially exploited in any manner without the prior written consent of RTM Consulting, Inc.
Cancellation and Refund Policy
All registrations are final (no refunds).
Other Terms and Conditions
RTM Consulting reserves the right to refuse service to anyone.