The RTM Consulting Training Difference

Our decades of experience in the services industry has helped us formulate curriculums, processes, and approaches to address the skills development needs of services operators where we have observed other offerings have fallen short. In a nutshell, we offer practical training that your personnel can put into practice fast! Click here for a downloadable Training Catalog and learn more about RTM Consulting’s high impact training for services personnel.

Consulting Soft Skills Development

You spend lots of time, money and effort training your consultants on products and technology. But do they really know how to: effectively engage with a client; manage scope creep; effectively handle complaints and issues; and up-sell new opportunities – the soft skills every consultant needs! Consulting Soft Skills Development training focuses on enhancing the consultative soft skills of consulting and professional services personnel to complement their product, business, and technical knowledge. To make the training more relevant, we tailor the training to your business needs, processes and business practices. Watch the video below for more information on Consulting Soft Skills Development.

What our clients are saying:

“An important initiative this year was to invest in the development of our consultants by providing them with a high impact soft skills training program to increase their overall effectiveness. RTM Consulting enabled this by developing and delivering an outstanding curriculum specialized for consultants and tailored to our needs. This high quality curriculum included facilitation of case studies to help our consultants practice what they learned.”
Paul Hofstadler, Vice President Worldwide Consulting, Mentor Graphics Corporation.

Consulting Soft Skills Development Public Course

WHO SHOULD ATTEND: Consultants/PS Personnel, Other Technical Services Personnel, Practice Leads/Managers

TIME: For upcoming Consulting Soft Skills training dates please visit our Public Training Calendar
FORMAT: Three separate online webinar session run approximately two hours
COST: $129 per person, per session (register for all three sessions for $299 per person)
PROFESSIONAL CERTIFICATION CREDITS: Each workshop session entitles you to obtain 2 RMCP® PCU credits and/or 2 PDU credits

Curriculum Highlights

Session #1 – Role & Dynamics of a Consultant

  • Defines the various roles a consultant plays throughout an engagement
  • Evaluates client stakeholders and provides tools on how to manage various types of stakeholders
  • Introduces how to become a ‘Trusted Advisor’ to your customers

Session #2 – Communication Strategy & Tactics

  • Tools and techniques for communicating various types of information through the different phases of an engagement
  • Meeting and workshop facilitation
  • Developing and delivering key messages

Session #3 – Identifying & Capturing Value

  • Overcome the fear technical resources often have ‘up-selling’
  • Define how and where to look for opportunities
  • Developing and communicating value propositions

Purchase Instructions

  • Select the session or sessions you would like to attend from the Public Training Calendar
  • Select green “Register Now” button and proceed to checkout
  • Consulting Soft Skills training is delivered via online webinar sessions – login information is provided after purchase
  • For Consulting Soft Skills training questions, please email

Terms and Conditions

Optional Training Materials and Mailing Policy
Registrants may opt to receive training materials. Materials are not required to attend the courses. A mailing address will need to be provided by the registrant to RTM Consulting after registering. The training registration price does not include mailing cost of materials. Mailing of training materials is subject to additional fees (all shown in U.S. Dollars) to be paid at time of registration. Payment of local customs fees for mailed course materials are the responsibility of the student. Additional fees as follows:

U.S.A./Canada – $30
International – $40

Please allow 5-7 days for shipping within the continental U.S. All other locations, please allow 7-10 days. RTM Consulting generally will mail training materials within two business days after receipt of payment, but cannot guarantee a particular ship date. RTM Consulting will not provide soft copy (electronic copies) of any training materials. Expedited shipping is available, at an additional charge, for any location upon request to

All training materials are protected by copyright and may not be modified, copied, distributed, republished, downloaded, uploaded or commercially exploited in any manner without the prior written consent of RTM Consulting, Inc.

Cancellation and Refund Policy
All registrations are final (no refunds).

Other Terms and Conditions
RTM Consulting reserves the right to refuse service to anyone.

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Reseller Partner Program

If you are interested in learning about RTM Consulting’s Reseller Partner Program, contact us for details.