How to Enhance Soft Skills and Drive More Value to the Client and Your Organization
Services Organizations are often quite proud of the technical expertise of their personnel and deservedly so. It is common to hear things such as, “Sue is the best technical architect – there is nothing she cannot do with this product.” At the same time, how many of us have seen situations where the great technical resource:
- Rubs the client the wrong way?
- Does not proactively close out issues with a client?
- Cannot seem to effectively communicate key messages?
- Avoids identifying up-sell opportunities?
For advice on what your organization can do to enhance the “soft skills” of its PS practitioners and ultimately drive more value to both the client and the organization, download your free guide now!