For Professional and Consulting Services organizations, Professional Services Automation (PSA) is the industry standard, but this has not always been the case. Historically, organizations have implemented a wide range of solutions to meet their needs, including some of the early PSA pioneers or amalgamated uses of enterprise applications like ERP. In the last few years, however, due to the disruptions of cloud, mobility and data-centric management, there have been seismic shifts in PS automation and PSA enablement. Service organizations are investing in improving automation and PSA adoption is growing. We are calling this trend PSA 2.0, the next wave of PS automation.
This webcast provides insights into what is driving the needs of services organizations today and how the PSA market is innovating to meet these demands. Joining RTM Consulting during this webcast is John Ragsdale, Vice President of Technology and Social Research for Technology Services Industry Association (TSIA).
On-demand webcast entitles you to obtain 1 RMCP® PCU credit for watching.