Every person in service delivery should ask themselves – and all involved at the inception of a project – What is the definition of success for this project? It seems simple, but it’s infrequently done. We offer a simple definition of success that can apply to all projects – A Successful project is when the team delivered what was required and in-line with expectations. The definition is light on specifics but very clear.
The traditional definitions of project success tend to be what people can measure: on-budget, on-time, customer’s satisfaction. These KPIs are a single, measurable criteria for success. Back to the simple definition, success is about meeting everyone’s expectations. This introduces a broader set of success criteria: easier to use, lowered admin time, access to reporting data. These criteria are driven more by stakeholder’s expectations of the project and it is these expectations that are influencing their views of success.
Managing Partner Marc Lacroix discusses the top 5 practices for successfully managing project expectations.
On-demand webcast session entitles you to obtain 1 RMCP® PCU credit and/or 1 PDU credit for watching.