Field services is all about people – people your customers expect to be highly trained and capable in whatever areas of expertise necessary to solve their problems. Well trained staff get the job done right the first time, and delivered with peak efficiency. Research shows employees are also more satisfied with their work and tend to exhibit more brand loyalty with firms that invest in their employees. RTM Consulting is at the forefront of field services training and can provide experienced knowledge transfer and training to equip and prepare your teams for successful execution of a technology services business. Our standardized or customized training is provided on your site (or selected location) or over the internet covering topics for field services including:
Performance Improvements Through Variability Reduction Public Course
Variability reduction processes are a proven method for improving field service performance tactically while also supporting a systematic approach to continuous improvement. RTM Consulting’s ‘Performance Improvements Through Variability Reduction’ course exposes field services personnel to variability reduction processes which can be applied to virtually any field services performance metric. Using Lean Six Sigma techniques, this course will help jump-start your process improvement initiatives, help identify quick hit cost savings, and form the basis for identification and implementation of strategic operational improvements. Click here for a downloadable brochure with more information about Performance Improvements Through Variability Reduction.
TIME: For more information on training contact us at training@rtmconsulting.net
FORMAT: Two separate online webinar sessions; instructor led sessions run approximately two hours
COST: $499 per person (volume discounts are available)
Course Learning Objectives
- Understand why you should be thinking about variability analyses as part of your ongoing process improvement initiatives
- Learn how Lean Six Sigma principles can support performance improvement in Field Services results including first visit resolution, parts management, vehicle fleet management and more
- Understand how a focus on variability can lead to greater customer satisfaction and retention, lower costs and overall better field service results
- Gain exposure to the variability reduction process
- Learn to identify potential opportunities in your firm
For more information on Skills Development and Training Services, please download our Training Catalog or contact us.