The ‘Performance Improvements Through Variability Reduction’ Course Exposes Field Services Personnel to Variability Reduction Processes that Accelerate Performance Improvements
Cincinnati, November 12, 2015: Cincinnati-based RTM Consulting, the leading provider of Resource Management solutions for human capital intensive services operations, announced today they have added a new Field Services offering to their training curriculum, Performance Improvements through Variability Reduction. RTM Consulting’s training programs are developed and delivered by services industry practitioners with over 100 years combined experience in strategy and operational leadership. Variability reduction processes are a proven method for tactically improving field service performance while also supporting a systematic approach to continuous improvement.
“Not only are field services executives challenged with reducing costs while maintaining services levels, they are also tasked with ongoing process improvement initiatives such as first call resolution, better parts management and vehicle fleet management,” said Randy Mysliviec, President and CEO, RTM Consulting. “Using Lean Six Sigma techniques, our new field services training course can help jump-start those process improvement initiatives, as well as help participants understand why they should be thinking about variability analyses as part of an ongoing process improvement initiative.”
RTM Consulting delivers full life-cycle customized training to maximize your ROI. Decades of experience in the services industry has helped the company formulate curriculums, processes and approaches to address the skills development needs of services operators. For more information on this training, please click here.
About RTM Consulting
Specializing in Resource Management, Project/Portfolio and Knowledge Management, and Services Business Optimization, RTM Consulting helps IT hardware, software and support services organizations achieve the benefits associated with successful services portfolios. With its unique Just-in-Time Resourcing® solutions and Business Acceleration Services, RTM Consulting helps large, medium and small firms move beyond theory to practical application of industry best practices and achievement of exceptional results in the shortest possible period of time. For more information please contact RTM Consulting at info@rtmconsulting.net.