We Help Services Organizations Elevate the Performance of Their Delivery Teams
High-performing Consulting and Professional Services Organizations recognize that skills development is not an afterthought or a one-time event—it’s a strategic initiative requiring thoughtful planning and ongoing investment. At RTM Consulting, we specialize in turnkey training programs designed to elevate the performance of service delivery practitioners by building the advanced consultative skills essential for today’s evolving business environment.
Our white paper series offers deep insights into the critical journey from technologist to consultant to trusted advisor, highlighting the uniquely human capabilities that differentiate top-performing professionals in the services era. From mastering communication and strategic relationship building to embedding behavioral muscle memory through practice and reinforcement, these resources provide actionable guidance to drive lasting client impact.
Explore our collection of white papers to learn how to develop the consultative soft skills that empower your teams to thrive in a technology-driven world.
The Consultant to Trusted Advisor Journey – Part 1: Why Trusted Advisor Skills Are the New Competitive Advantage
In today’s professional services landscape shaped by AI, the true competitive advantage comes from the uniquely human capabilities consultants develop as they evolve from task-focused contributors to trusted advisors. As automation begins handling more routine transactional work, consultants must transform their role—building trust, influencing decisions, and delivering sustainable value that technology alone cannot provide. This paper highlights the essential interpersonal strengths—empathy, advanced communication, and strategic relationship building—that define this evolution and empower professional services organizations to thrive in a technology-driven world.
The Consultant to Trusted Advisor Journey – Part 2: How to Develop Advanced Skills for Lasting Client Impact
Developing trusted advisor capabilities requires more than traditional training—it demands a behavioral transformation rooted in practice, feedback, and reinforcement. Advanced consultative skills become second nature through a structured, iterative approach that includes preparation, practical instruction, experiential application, and ongoing reinforcement. This approach equips consultants to build lasting client relationships, influence decisions, and deliver strategic value that technology alone cannot achieve. Organizations that embrace this development model will future-proof their workforce and strengthen their competitive advantage in the AI-driven professional services landscape.
More Bang for Your Buck: Best Practices for Increasing the Effectiveness of Skills Development for PSOs:
In order to thrive in today’s technology services environment, PSOs need to get better at growing and developing the skills of their most strategic asset – their people. Simply put, skills development isn’t something that can be done in the margins. It’s a strategic initiative that requires thoughtful planning and a programmatic approach. This paper outlines six key elements that should be considered when developing your game plan for a holistic approach to learning and development.
Soft Skills: The True Life-Blood of a Healthy Consulting Organization:
This complimentary white paper explores what the PSO can do to enhance the Soft Skills of its PS practitioners and ultimately drive more value to both the client and the PSO.
From Technologist to Consultant – Soft Skills Make the Difference:
Technology companies of the future will no doubt be measured on the results they produce vs. the complexity and comprehensiveness of the technology they supply. The lynchpin between expectations and actual results will be services delivered by consultants equipped with the very best soft skills available. This white paper provides clarity around both the need and the methods to turn yesterday’s technologist into today’s consultant.
From a Tactical Resource Manager to Strategic Resource Manager:
Too often, the role of the Resource Manager can be relegated to an administrative role versus the much more strategic role it should be, given the importance of properly aligning talent to work to conduct successful projects and deliver superior services. This white paper provides clarity around both the need and the methods to turn yesterday’s tactical resource manager into a more strategical resource manager.