The RTM Consulting Training Difference
Our decades of experience in the services industry has helped us formulate curriculums, processes, and approaches to address the skills development needs of services operators where we have observed other offerings have fallen short. In a nutshell, we offer practical training that your personnel can put into practice fast! Click here for a downloadable Training Catalog and learn more about RTM Consulting’s high impact training for services personnel.
Skills Development for Consultants
Featured White Paper: From Technologist to Consultant:
Technology companies of the future will no doubt be measured on the results (outcomes) they produce vs. the complexity and comprehensiveness of the technology they supply. The lynch-pin between expectations and actual results will be services delivered by consultants equipped with the very best soft skills available. This paper provides clarity around both the need and the methods to turn yesterday’s technologist into today’s consultant.
Consulting Fundamentals
Succeeding as a Consultant can be challenging. Most companies invest a lot of time, money and effort on training their consultants on products and technology. But do they really know how to: effectively prepare for their consulting assignment, work as part of a project team, engage with a client, build strong relationships, diagnose and solve problems, manage client expectations, and communicate effectively – the fundamental skills every consultant needs. Designed to provide foundational competency development for consultants, this course is modular and can be adapted to meet specific need and budget. Time commitment can range from two (2) hours to one (1) full day of content. The training can be delivered to your team in a traditional classroom, on-demand, or virtually over the web by a qualified RTMC instructor.
Preview Consulting Fundamentals Training (Length 5:06)
Learn what it means to be a consultant, understand the nature of a consulting assignment and how to prepare, and review the dynamics of working within a project team.
Consulting Fundamentals – Public Training
Who Should Attend:
Anyone starting their career as a Consultant or making a change into the field of consulting; PS technologists who need to learn the fundamentals of consulting; Consultants wanting/needing a refresher on the fundamentals of effective consulting
Time:
For upcoming Consulting Fundamentals training dates please visit our Public Training Calendar
Format:
Two separate online webinar sessions; instructor led sessions run 12:00 PM – 1 PM ET
Cost:
$299 per person (volume discounts are available for larger groups contact training@rtmconsulting.net)
Curriculum Highlights:
- Defining the Role of a Consultant: Key responsibilities; Attributes of a successful consultant; Understanding the different types of consultants; How is a PS technologist different from a consultant?; How is success measured as a consultant?
- Behaviors of an Effective Consultant: Effective communication skills; Giving advice effectively; Managing customer expectations; Earning a customer’s trust; Building relationships with your customers
- Preparing for your consulting assignment and succeeding as part of a project team
- Understanding the Tools a Successful Consultant Needs: Navigating difficult situations; Recognizing issues and risks; Problem solving; Growing in your role as a consultant; Building and leveraging your support system
Purchase Instructions:
- Select the session or sessions you would like to attend from the Public Training Calendar
- Select the green “Register Now” button and proceed to checkout
- Consulting Fundamentals training is delivered via online webinar sessions – login information is provided after purchase
- For Consulting Fundamentals training questions, please email training@rtmconsulting.net
Consulting Fundamentals – On-demand Training
Course Objectives:
- Introduce the field of consulting and understand what it means to be a consultant
- Understand the nature of a consulting assignment and how to prepare for it
- Review the dynamics of working within a project team
- Discuss the essential elements of being a successful consultant with a strong focus on communications and learning the keys to better managing customer expectations
- Learn how to take charge of your career as a consultant
Purchase Instructions:
- Create an account and log into RTM Consulting’s learning management system (accounts are free and just require a name and email address)
- Purchase price is $299 for 90-day 24×7 access
- For Consulting Fundamentals on-demand training questions, please email training@rtmconsulting.net
- Register for the course
Advanced Consulting Skills Development
A lot of time, money and effort is spent training consultants on products and technology. But do they really know how to: effectively engage with a client; manage scope creep; effectively handle complaints and issues; and up-sell new opportunities – the skills every consultant needs. The Advanced Consulting Skills Development training focuses on enhancing the consultative skills of consulting and professional services personnel to complement their product, business, and technical knowledge. This training will help your technologists become better consultants. The six (6) courses are modular and can be customized to meet specific need and budget. Time commitment can range from one (1) hour for an individual course on-demand to 3 days of content for all six (6) courses combined with case studies. Delivery methods can be combined to be suit the needs of the audience.
Preview Communication Strategy & Tactics Training (Length 4:47)
Learn how how to develop and communicate key messages to your stakeholders – the power of the Pyramid. A powerful tool for building and structuring messages.
Advanced Consulting Skills Development – Accelerated Public Training
Who Should Attend:
Consultants/PS Personnel, Other Technical Services Personnel, Practice Leads/Managers
Time:
For upcoming Advanced Consulting Skills Development training dates please visit our Public Training Calendar
Format:
Four separate online webinar sessions; instructor led sessions run 12:00 PM – 1 PM ET
Cost:
$499 per person for the four session program
Curriculum Highlights:
- Role & Dynamics of a Consultant: Defines the attributes of a successful consultant; Discusses relationship building and management; Provides tools on how to manage various types of stakeholders; Introduces how to become a ‘Trusted Advisor’ to your customers
- Communication Strategy & Tactics: Provides tools and techniques for communicating various types of information throughout an engagement and to various stakeholders; Discusses how to develop and deliver messages; Discusses effective meeting management techniques
- Identifying & Capturing Value: Defines the elements of an effective value proposition and how consultants deliver value to customers throughout an engagement; Introduces the concept of “Up-selling” and helps participants overcome the fear of it; Defines how and where to look for opportunities and leads
- Risk, Issue & Scope Management: Focuses on risk, issue, and scope management from a Consultants perspective; How to determine the difference between a risk and an issue; How to communicate risks and issues effectively; The importance of scope definition and management; Key communication techniques for handling situations when customers ask for more during an engagement
Purchase Instructions:
- Select one of the four sessions from the Public Training Calendar
- Select the green “Register Now” button and proceed to checkout
- Advanced Consulting Skills Development training is delivered via online webinar sessions – login information is provided after purchase
- For Advanced Consulting Skills Development training questions, please email training@rtmconsulting.net
Advanced Consulting Skills Development – On-demand Training
Purchase Instructions:
- Create an account and log into RTM Consulting’s learning management system (accounts are free and just require a name and email address)
- Purchase price is $99 for 90-day 24×7 access and may be purchased individually
- Purchase price is $499 for 90-day 24×7 access for purchase of all 6 modules
- For Advanced Consulting Skills Development on-demand training questions, please email training@rtmconsulting.net
- Standard Engagement Lifecycle – Register for the course
- Role and Dynamics of a Consultant – Register for the course
- Communication Strategy and Tactics – Register for the course
- Risk and Issue Management – Register for the course
- Scope and Change Management – Register for the course
- Identify and Capturing Value – Register for the course