The RTM Consulting Training Difference
Our decades of experience in the services industry has helped us formulate curriculums, processes, and approaches to address the skills development needs of services operators where we have observed other offerings have fallen short. In a nutshell, we offer practical training that your personnel can put into practice fast! Click here for a downloadable Training Catalog and learn more about RTM Consulting’s high impact training for services personnel.
Services Sales Skills Development
Selling services is different than selling a product. This training helps its participants understand the differences and provides the insight, context and tools to become more successful at selling services. This training also assists delivery leaders making the transition from pure delivery roles to ones that involve sales and business development. The training identifies the basics of building stronger and more valued customer relationships, and focuses on addressing their goals, problems and needs. The training will enable its participants to more effectively identify, propose and close more services opportunities. Curriculum highlights include:
Role of a Services Salesperson
Defines what makes a successful services salesperson, understand stakeholder management and managing different client resources in the sales process, and develop trusted advisor relationships with your client stakeholders.
Identifying and Selling Value
Learn techniques for identifying your client’s goals, problems and needs, as well as identifying the value drivers of your client.
Advanced Selling Techniques
Understand how to construct and communicate the value proposition, how to structure and position your proposal, and most importantly – close the deal.
Handling Objections to Services Deals
Understand the importance of pre-call objection handling, how to leverage different deal structures, and techniques for effective questioning and listening.
For a downloadable Training Catalog with more information about Services Sales Skills Development click here.