Question — Why do some organizations experience less employee turnover, have happier customers and ultimately produce higher revenues with less cost?
Answer — These successful organizations have continued to invest in their employees by providing training that addresses real business challenges that their companies face.
Training is fundamental to a successful organization but when budgets tighten, training is quick to get cut. It is critical to see training through from start to finish, so we have outlined a four step training path to ensure your goals are met.
- Baseline and Plan — Before starting down any path you need a solid plan. Determine your audience, understand current state, what skills are necessary by role, skill gaps, key metrics to measure, state of the business and expected outcomes.
- Training Delivery — In today’s business world, it’s imperative to provide flexible delivery options for all training to meet the needs of today’s busy employees – online, virtual or in person.
- Continuous Learning — Studies show we only retain about 30% of the initial information we learn, reinforcement is key to making the concepts stick. Your training should offer case studies, role play sessions, mentoring, and testing to ensure the information is retained.
- Measure, Monitor, Report — A good training path provides comprehensive reporting and monitoring to provide such things as visibility to how you are doing against your goals and how employees are tracking against their assignments. You also need the ability to ensure measurement KPIs are being tracked.
We are interested in learning more about training in your organization. Do you incorporate a standard set of learning paths? Do these paths support the different positions within your organization?