Optimizing your consulting and professional services offerings to be competitive and drive desired buyer behavior is not easy. For many technology companies, the professional services function is not viewed as a strategic area of focus. As a result, the company does not put the appropriate practices in place and a shockingly high number of projects are delivered over-time and over-budget, negatively impacting financial results, client satisfaction, retention, and other critical business drivers.
For years we have been working with services organizations to enhance their operations by driving revenue generating improvements and cost saving transformations. Optimizing consulting and professional services offerings to be competitive and drive desired buyer behavior can be difficult – but it can be done.
We recently worked with an organization that needed to better understand how to structure and run its professional services organization (PSO) to meet the objective of positioning the PSO for profitable growth and support of its company’s overall direction. By leveraging the diagnostic and implementation capabilities of our Business Optimization Practice, this organization was able to achieve performance improvements throughout its professional services organization.
Click here to read more about the challenges this organization faced, along with the performance improvements they were able to achieve.