RTMC Helps Services Organizations Get Better at What They Do

Sometimes it helps to get that second opinion (or a first) on a difficult to solve business problem in the services world, particularly when you are in a hurry. RTM Consulting’s Ask the Expert service does just that – providing rapid access to an industry expert over a range of service needs. Each with extensive services domain expertise, our experts can help you with access to our proven services transformation experience serving clients around the globe.

How Does Ask the Expert Work?

1. Look at the list below for the area of need you have:

Professional and Consulting Services experts for questions related to:

  • Organizational strategies
  • Resource management
  • Project management
  • Partner management
  • Pricing
  • Training and development
  • PSA tools – selection, deployment, optimization
  • Governance

Field Services experts for questions related to:

  • Organizational strategies
  • Parts management
  • Vehicle fleet management
  • Labor cost management/workforce management
  • Dispatching/incident management
  • Response centers/help desk operations
  • Training and development
  • Governance

Support Services experts for questions related to:

  • Organizational strategies
  • Contact Center Operations
  • Workforce management
  • Training and development
  • Governance

Enterprise/IT experts for questions related to:

  • Resource/workforce management

2. Advance pay for one hour of an expert’s time via PayPal (accepts all major credit cards) by clicking on Pay Now button below. Ask the Expert is priced at $250/hour with a 1-hour minimum. Beyond 1-hour need? You can add on-demand blocks of 1 hour via PayPal as needed.

Specify hours

3. Send a note to expert@rtmconsulting.net with the area of need you have and a brief description of the problem you are trying to solve. We will respond within 24 hours to arrange a mutually convenient time for you and an appropriate RTMC expert to discuss your problem. If RTMC is unable to provide a qualified expert for your problem, we will refund 100% of your PayPal payment back to the credit card used.

Have a question about something not on this list, or anything else related to this service, please email us at expert@rtmconsulting.net and someone will respond within 24 hours.