During the past decade, the growth of services as part of the revenue and profit mix of technology companies has changed how these companies must think about managing human capital. Interestingly, internal IT operations and other shared services teams are often being viewed by their users as ‘internal service providers’ again creating a deeper focus on efficient and effective use of labor. Just as manufacturers learned through advanced inventory planning techniques to have parts available in the right place at just the right time, services providers (internally and externally focused) are now challenged to identify a similar approach to human resource management.
Just-in-Time Resourcing® (JITR) is our brand for human capital management services. We help companies build the right set of capabilities to accomplish the most efficient use of human capital for professional, consulting and shared services (e.g. internal IT) operations. RTM Consulting introduced Just-in-Time Resourcing® solutions to help companies with the complex task of getting the right person with the right skills in the right place at the right time. Getting the right person with the right skills in the right place at the right time, effectively and efficiently, has become mission critical.
Global Resource Management (GRM)
Global Resource Management (GRM), a standard process methodology, was developed for achieving highly efficient deployment of human capital as part of our Just-in-Time Resourcing® brand of human capital management services. Whether your company is large or small, efficiently managing human capital will mean the difference between success and failure.
Key Resource Management Challenges Today
Recent research shows project failure rates for both billable services (consulting, professional services) and internal IT operations exceeding 35 – 40%. These failures result in billions of rework costs, poor resource utilization, and customer satisfaction issues. A lack of good Resource Management is a leading cause of these project failures.
Bottom line of services project based operations is that most costs are invested in labor. The company that best manages labor costs (and quality) wins. How do I accurately forecast demand and build a workable capacity plan? How do we improve project performance? How do I manage to control or reduce costs each year, while maintaining or growing revenues? Where (geographically) should I hire people and what are the considerations? Can I really use offshore/near shore labor for something other than software or hardware development? How do I maintain high utilization for billable or non-billable type projects?
How do I hire and manage the best people effectively and efficiently? How do I go about on-boarding people quickly with proper training and get them productive quickly? What are the best methods to retain my best talent?
Time, Distance and Reach Issues
How do we effectively staff teams working across multiple time zones? Can we really move people across countries and continents and do so affordably and in a timely way? What are the bounds of my geographic reach, and how important is physical presence e.g. local facilities, local labor?
Rapidly growing cost pressure is accelerating the use of labor from low cost regions. Client demands for quality and speed however are not being lowered.
Many, if not most companies have regionalized pools of labor that have become protected fiefdoms. These fiefdoms work in opposition to the need to share the resource pool requiring the breakdown of fiefdoms and a process to enable effective resource sharing.
Sometimes local regulations or real client needs differ region to region. What are the resource implications and how do we manage these differences?
Depth of resource and thought leadership are needed particularly in areas where our competitive beachheads are. How do we affordably do this while serving a geographically disperse customer base?
Our Clients Agree
For companies facing these and other challenges, RTM Consulting can offer practical advice and assistance to implement industry best practices for global resource management.
“At NCR we are focused on making things easier and faster for our customers. We are benefiting from RTM Consulting’s Just-in-Time Resourcing® solutions. These solutions help us deliver excellent customer service by getting the right person in the right place at the right time.”
Ruth Fornell, Vice President of Worldwide Professional Services at NCR.
“Just-in-Time Resourcing® and our newly deployed RMO processes have helped establish better collaboration allowing the Sales team to ‘think big’ and pursue business based on global skills and resources and not just the local expertise.”
Ashit Gandhi, Director of Professional Services – Asia at Bentley Systems.
“TriZetto is already benefiting from RTM Consulting’s Just-in-Time Resourcing® solutions. With rapid growth of our business and a large distributed workforce serving our clients, we needed a more dynamic approach to how we managed resources and made decisions for deployment of our human capital. Just-in-Time Resourcing® provides the foundation for how we will manage our professional and consulting resources going forward.”
Tim Hascall, EVP of Professional Services at TriZetto. Read the case study.
Systems Integration Company
“We wanted to continue to enable the growth of our business, and we saw RTM Consulting’s approach to resource management as a way of accomplishing this. Their unique Just-in-Time Resourcing® solution helped us by assessing our current approach, building an overall resource management transformation plan, then assisting us in implementing the solution to accelerate our business success.”
CEO, Systems Integration Company. Read the case study.
Software and Services Provider
“With the help of RTM Consulting and their Just-in-Time Resourcing® solution, we have already gained 5 points of utilization improvement worth approximately $10M annually to us.”
Worldwide Services Executive, $500M Software and Services provider.