Losing Experienced Resource Managers is Costly to Service Organizations
As with all mission critical roles in services organizations, retaining experienced resource managers is imperative to providing efficient and effective services. Losing talented team members is costly for your organization whether they are transitioning to another position within your company or leaving the company altogether. The time it takes to backfill, retrain, or acquire experienced talent almost always results in diminished utilization and a decline in productivity. The economic impacts, let alone project performance impacts, are quite tangible, painful and often destructive.
Although technology services companies are aware of fast paced changes impacting the industry, most have neglected to keep pace with best practices as it relates to resource management. While traditional RM responsibilities focus primarily on budget management and staffing requirements, today’s environment requires resource managers to be proficient in forecasting, talent development, strategic and peak-load sourcing approaches, tracking key performance indicators and more. Despite limited investment in understanding the evolution of the RM function, resource managers are held accountable for performance indicators and outcomes that are directly impacted by new and previously unknown challenges.
Retain RM Staff through Advanced Training/Increased Responsibilities
In order to reverse this trend we need to recognize and support the functions and requirements for effective resource management. Career building tools, including professional certifications, exist to advance skills development, professional development, and create networking opportunities; all of which would benefit your company as well as your RM. Once your resource management team has developed the skills and identified the resources needed for success, your company can continue to support on-going success and job satisfaction by:
- Empowering RMs with greater knowledge to take on increasing responsibilities
- Offering leadership opportunities for key resource management functions or initiatives
- Recognizing professional achievements and/or expertise
Similar to Six Sigma in the industrial sector, Resource Management Certification can offer consistency in the field through development of skills and tool sets needed to effectively manage the new demands of human resource optimization. Certification has long been the answer to skills needs in many industries. The time has come for resource management to enjoy the benefits of certification too!