It’s easy to see why field services and support services teams find improving first call[…]
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Getting First Call Resolution Fixed the First Time
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Archives
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The CFO Playbook on Human Capital: The ROI of Investing in Training and Education
In today’s global war for talent, companies are on a mission to acquire specific skill[…]
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5 Training Resolutions for 2016
Did you forget to add training to your 2016 resolutions? In business, like in life,[…]
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Fast Track Labor, Parts, and Vehicle Fleet Optimization
In an earlier post we shared how Field Services (FS) executives are dealing with brutal[…]
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Second Annual State of Resource Management Webcast
Join RTM Consulting for a live webcast Tuesday, February 16 at 9 AM PST /[…]
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Assessing Your Resource Management Readiness – Part 3
Let’s face it, employee satisfaction, customer satisfaction, and cost per resolution are all interrelated. In[…]
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Resource Management Certified Professional (RMCP)®
Certification Programs Starting Soon Onsite January 26 – 28, 2016 Atlanta GA Online February 24,[…]
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Assessing Your Resource Management Readiness – Part 2
There are many aspects to developing an effective resource management ‘ecosystem’. This post deals with[…]
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Premier Resource Network – Priority Opportunities
Have you checked out the Premier Resource Network’s priority opportunities lately? Click here to see[…]
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The Value of Training
Would you spend $1,000 to ensure $60,000 revenue? Even the most risk adverse would likely[…]
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