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Archives

Home Workforce Managment

Getting First Call Resolution Fixed the First Time

It’s easy to see why field services and support services teams find improving first call[…]



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Posted by Thomas / May 26, 2016 / 0Comments / Posted in Process Improvement, Support/Field Services, Uncategorized, Workforce Managment

The CFO Playbook on Human Capital: The ROI of Investing in Training and Education

In today’s global war for talent, companies are on a mission to acquire specific skill[…]



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Posted by Thomas / March 25, 2016 / 0Comments / Posted in Business Services Optimization, Training, Uncategorized, Workforce Managment

5 Training Resolutions for 2016

Did you forget to add training to your 2016 resolutions? In business, like in life,[…]



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Posted by Thomas / March 15, 2016 / 0Comments / Posted in Education Services, Process Improvement, Skills Development, Training, Uncategorized, Workforce Managment

Fast Track Labor, Parts, and Vehicle Fleet Optimization

In an earlier post we shared how Field Services (FS) executives are dealing with brutal[…]



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Posted by Thomas / March 9, 2016 / 0Comments / Posted in Process Improvement, Skills Development, Support/Field Services, Uncategorized, Workforce Managment

Second Annual State of Resource Management Webcast

Join RTM Consulting for a live webcast Tuesday, February 16 at 9 AM PST /[…]



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Posted by Thomas / February 12, 2016 / 0Comments / Posted in Professional Services, Resource Management, Training, Uncategorized, Workforce Managment

Assessing Your Resource Management Readiness – Part 3

Let’s face it, employee satisfaction, customer satisfaction, and cost per resolution are all interrelated. In[…]



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Posted by Thomas / February 4, 2016 / 0Comments / Posted in Business Services Optimization, Process Improvement, Professional Services, Professional Services Automation (PSA), Resource Management, Uncategorized, Workforce Managment

Resource Management Certified Professional (RMCP)®

Certification Programs Starting Soon Onsite January 26 – 28, 2016 Atlanta GA Online February 24,[…]



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Posted by Thomas / January 8, 2016 / 0Comments / Posted in Resource Management, Resource Management Certified Professional, Skills Development, Training, Uncategorized, Workforce Managment

Assessing Your Resource Management Readiness – Part 2

There are many aspects to developing an effective resource management ‘ecosystem’. This post deals with[…]



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Posted by Thomas / December 21, 2015 / 0Comments / Posted in Business Services Optimization, Process Improvement, Professional Services, Resource Management, Uncategorized, Workforce Managment

Premier Resource Network – Priority Opportunities

Have you checked out the Premier Resource Network’s priority opportunities lately? Click here to see[…]



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Posted by Thomas / October 28, 2015 / 0Comments / Posted in Professional Services, Support/Field Services, Training, Uncategorized, Workforce Managment

The Value of Training

Would you spend $1,000 to ensure $60,000 revenue? Even the most risk adverse would likely[…]



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Posted by Thomas / September 25, 2015 / 0Comments / Posted in Education Services, Skills Development, Training, Uncategorized, Workforce Managment
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Why RTM Consulting?

We Help Services Organizations Get Better At What They Do – learn more

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About Us


RTM Consulting provides strategic and operational advisory services to technology companies and other industries to assist them in increasing revenues and growing margins by leveraging consulting, professional and support services more effectively.

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Recent Posts

  • In Field Services having the right data for effective workforce management is job #1 – Part 1 February 25, 2021
  • Assessing Your Resource Management Readiness February 11, 2021
  • RTM Consulting Names Marc Lacroix Chief Operating Officer and Managing Partner January 28, 2021
  • Professional Services training that can be put into practice fast! January 14, 2021

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    Cincinnati, OH 45245
  • 855-RTMC-555
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