Our mission is to help services organizations get better at what they do. A significant component to running an efficient and profitable service delivery organization is to have effective process automation and supporting technology infrastructure.

For Professional and Consulting Services organizations, Professional Services Automation (PSA) is the industry standard, but this has not always been the case. Historically, organizations have implemented a wide range of solutions to meet their needs, including some of the early PSA pioneers or amalgamated uses of enterprise applications like ERP. In the last few years, however, due to the disruptions of cloud, mobility and data-centric management, there have been seismic shifts in PS automation and PSA enablement. Service organizations are investing in improving automation and PSA adoption is growing. We are calling this trend PSA 2.0, the next wave of PS automation.

This highly informative webcast, PSA 2.0: What is Driving the Needs of Service Organizations Today?, will provide insights into what is driving the needs of services organizations and how the PSA market is innovating to meet these demands. Joining RTM Consulting during this webcast will be John Ragsdale, Vice President of Technology & Social Research for Technology Services Industry Association (TSIA).

Who should attend:

  • Professional and Consulting Services Leadership
  • IT and Operations Managers responsible for PS Infrastructure & Support
  • PMO, RMO and Delivery Managers who rely on PSA and automation to effectively do their job

Unable to attend? Register for the webcast and receive a link to the recording.

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