RTM Consulting

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Who We Are
- - - About Us
      Our tag line says it all – we help service organizations get better at what they do! With over 14 years of deep expertise in resource, workforce, and project management, service business optimization, digital transformation, and skills development, our passion is helping project-based service providers deliver better business outcomes and customer success for their clients.
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What We do
- - - Self-Assessment Guide for Resource Management
      This complimentary guide is intended as a self-assessment tool for companies that want to better understand how their execution of resource management processes are contributing to or inhibiting the bottom line. This guide also provides context and assessment ideas for other operational implications of resource management.
    - Download Your Copy
Who We Help
- - - PSA Consulting Case Study
      RTM Consulting assists Bentley Systems in driving greater value from its PSA investment for continued improvements in billable utilization and project profitability.
    - Read the Case Study
    - Clients
    - Case Studies
    - Client Testimonials
  - - Domains
Thought Leadership
- - - Resource Utilization Calculator
      A 5% improvement in utilization, to a 100 person services organization, can generate a $1M – $2M annual improvement to your bottom line profitability. See how improving utilization can enhance your business performance!
    - Try the Calculator
    - Webinars
    - ROI Tools
  - - White Papers
Training
- - - PS University
      Whether you are looking for an entire curriculum of training or a specific course, PS University provides your Professional Services Organization with the professional services training your employees need to be successful.
    - Get Started with PS University Today
    - PS University Curriculum
    - PS University Learner Paths
    - Technologist to Consultant Training
Contact Us

Helping Project Managers Get Their Groove Back

Of all the roles within a professional and consulting services organization, the role of project[…]

Is your client satisfaction suffering as a result of your first call resolution rate?

Every field services or support services team has first call/visit resolution (FCR/FVR) in their metrics.[…]

Resource Management in an Agile World

How can you perform Resource Management for agile project delivery? Interesting question. Service delivery methods[…]

Successfully Managing Project Expectations is Key to Project Success

Every person in service delivery should ask themselves, and all involved at the inception of[…]

Managing Connectedness Across a Broad Set of Stakeholders

Digital Transformation is the latest buzz word taking the world by storm. The pace of[…]

Is your SOW setting your project up to fail?

We are all familiar with writing SOWs. Some of us do this quite frequently. But[…]

[Case Study] 811 Support Center Operation

We recently assisted an 811 organization with a rapid assessment, analysis, and recommendations related to[…]

You can systematically improve your labor, parts and vehicle costs.

Tech hardware margins are shrinking industry wide – that’s a fact! Hardware support revenues are[…]

Is your Field Services team being challenged with reducing costs while maintaining services levels?

Field Services teams are constantly challenged to reduce costs of labor, parts and vehicles. Same[…]

Are you looking for top tier services talent?

We have all been there, you need to find new leadership, locate a particular or[…]

About Us

Self-Assessment Guide for Resource Management

PSA Consulting Case Study

Resource Utilization Calculator

PS University

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