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Archives

Home Organizational Change

Is your client satisfaction suffering as a result of your first call resolution rate?

Every field services or support services team has first call/visit resolution (FCR/FVR) in their metrics.[…]



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Posted by Thomas / September 17, 2020 / 0Comments / Posted in Organizational Change, Process Improvement, Support/Field Services

Resource Management in an Agile World

How can you perform Resource Management for agile project delivery? Interesting question. Service delivery methods[…]



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Posted by Thomas / August 13, 2020 / 0Comments / Posted in Organizational Change, Professional Services, Resource Management

Successfully Managing Project Expectations is Key to Project Success

Every person in service delivery should ask themselves, and all involved at the inception of[…]



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Posted by Thomas / March 12, 2020 / 0Comments / Posted in Organizational Change, Professional Services, Project Management

Managing Connectedness Across a Broad Set of Stakeholders

Digital Transformation is the latest buzz word taking the world by storm. The pace of[…]



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Posted by Thomas / November 7, 2019 / 0Comments / Posted in Organizational Change, Process Improvement, Professional Services

Is your SOW setting your project up to fail?

We are all familiar with writing SOWs. Some of us do this quite frequently. But[…]



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Posted by Thomas / October 31, 2019 / 0Comments / Posted in Organizational Change, Process Improvement, Professional Services

Helping Project Managers Get Their Groove Back

Of all the roles within a professional and consulting services organization, the role of project[…]



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Posted by Thomas / June 6, 2019 / 0Comments / Posted in Organizational Change, Project Management, Project Portfolio Management (PPM)

[Case Study] 811 Support Center Operation

We recently assisted an 811 organization with a rapid assessment, analysis, and recommendations related to[…]



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Posted by Thomas / April 18, 2019 / 0Comments / Posted in Organizational Change, Process Improvement, Support/Field Services

You can systematically improve your labor, parts and vehicle costs.

Tech hardware margins are shrinking industry wide – that’s a fact! Hardware support revenues are[…]



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Posted by Thomas / May 31, 2018 / 0Comments / Posted in Organizational Change, Process Improvement, Support/Field Services

Is your Field Services team being challenged with reducing costs while maintaining services levels?

Field Services teams are constantly challenged to reduce costs of labor, parts and vehicles. Same[…]



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Posted by Thomas / February 28, 2018 / 0Comments / Posted in Organizational Change, Process Improvement, Support/Field Services

Are you looking for top tier services talent?

We have all been there, you need to find new leadership, locate a particular or[…]



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Posted by Thomas / February 22, 2018 / 0Comments / Posted in Organizational Change, Process Improvement, Professional Services
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Why RTM Consulting?

We Help Services Organizations Get Better At What They Do – learn more

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About Us


RTM Consulting provides strategic and operational advisory services to technology companies and other industries to assist them in increasing revenues and growing margins by leveraging consulting, professional and support services more effectively.

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Recent Posts

  • Professional Services training that can be put into practice fast! January 14, 2021
  • Skilled Resources for Professional Service Delivery Teams January 7, 2021
  • PS Digital Research Survey on Digital Transformation December 17, 2020
  • Why Resource Management Trumps Quality and Project Management Processes December 1, 2020

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  • 4355 Ferguson Drive, Suite 210
    Cincinnati, OH 45245
  • 855-RTMC-555
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