RTM Consulting

RTM Consulting

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          Our tag line says it all – we help service organizations get better at what they do! With over 14 years of deep expertise in resource, workforce, and project management, service business optimization, digital transformation, and skills development, our passion is helping project-based service providers deliver better business outcomes and customer success for their clients.

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        • Self-Assessment Guide for Resource Management

          This complimentary guide is intended as a self-assessment tool for companies that want to better understand how their execution of resource management processes are contributing to or inhibiting the bottom line. This guide also provides context and assessment ideas for other operational implications of resource management.

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        • PSA Consulting Case Study

          RTM Consulting assists Bentley Systems in driving greater value from its PSA investment for continued improvements in billable utilization and project profitability.

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        • Resource Utilization Calculator

          A 5% improvement in utilization, to a 100 person services organization, can generate a $1M – $2M annual improvement to your bottom line profitability. See how improving utilization can enhance your business performance!

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        • PS University

          Whether you are looking for an entire curriculum of training or a specific course, PS University provides your Professional Services Organization with the professional services training your employees need to be successful.

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Archives

Home Process Improvement

New Training Course for Field Services Professionals

The Challenge How do you quickly identify ways to improve service levels while reducing costs[…]



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Posted by Thomas / November 6, 2015 / 0Comments / Posted in Process Improvement, Skills Development, Support/Field Services, Training, Uncategorized

Professional Services Automation Case Study

Professional services automation drives performance improvements. In fact, every critical KPI can benefit from improved[…]



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Posted by Thomas / October 29, 2015 / 0Comments / Posted in Process Improvement, Professional Services, Professional Services Automation (PSA), Project Portfolio Management (PPM), Uncategorized

Making the Case for a PMO – On-Demand Webinar

Every delivery leader would agree that consistent, standard, repeatable delivery execution is a goal of[…]



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Posted by Thomas / October 21, 2015 / 0Comments / Posted in Business Services Optimization, Process Improvement, Professional Services, Project Management, Uncategorized

Consulting Soft Skills Development – Webinars Start Next Week

Consulting and professional services is all about people – people your customers expect to be[…]



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Posted by Thomas / September 30, 2015 / 0Comments / Posted in Education Services, Process Improvement, Skills Development, Training, Uncategorized

Why You Need a Project Management Office (PMO)

We all know that consistency, standardization, and repeatability will undeniably increase profitability for your service[…]



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Posted by Thomas / September 4, 2015 / 0Comments / Posted in Process Improvement, Project Management, Project Portfolio Management (PPM), Uncategorized

First Call Resolution QuickStart

First Call Resolution (FCR) performance is a leading indicator for customer satisfaction and operations performance[…]



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Posted by Thomas / August 16, 2015 / 0Comments / Tagged with customer experience, customer satisfaction, operations performance / Posted in Organizational Change, Process Improvement, Support/Field Services, Uncategorized
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Why RTM Consulting?

We Help Services Organizations Get Better At What They Do – learn more

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About Us


RTM Consulting, a Belcan Company, provides advisory services to tech companies and other industries, helping them produce better business outcomes and a superior customer experience from human capital intensive services.

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Contact Info

  • 10151 Carver Road
    Cincinnati, OH 45242
  • 866-622-7118
  • info@rtmconsulting.net

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