The Resource Management Institute just announced the next Power UP session titled Agile: Implications for[…]
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Agile – Implications for Resource Management
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Archives
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Are you writing effective SOWs?
We are all familiar with writing SOWs. Some of us do this quite frequently. But[…]
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A Learning Needs Assessment can drive the right outcomes from your training investments
Skills development is a vital element of a healthy services organization. Today’s ever-changing technology industry[…]
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What we heard at the Gartner Program and Portfolio Management Summit
Last week, the Resource Management Institute had the privilege of presenting a workshop at the[…]
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Is cost cutting putting your Field Services teams on life support?
It is often said, ‘there are no shortcuts to long term structural change’ – but[…]
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First Call Resolution is a Leading Indicator for Customer Satisfaction
First Call Resolution or First Visit Resolution are focus areas for most, if not all,[…]
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Announcing the 2017 Training Catalog
Why do some organizations experience less employee turnover, have happier customers and ultimately produce higher[…]
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Getting First Call Resolution Fixed the First Time
In working with customer and field services organizations, one of the key issues we see[…]
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New Year’s Resolution – Learn to Write a better SOW
The New Year brings many new resolutions as we look to better ourselves in 2017.[…]
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Professional Services Business Optimization
In a previously written white paper, Professional Services Business Optimization: Driving Success Throughout the PS[…]
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