RTM Consulting

Tech hardware margins are shrinking industry wide – that’s a fact! Hardware support revenues are[…]

Field Services teams are constantly challenged to reduce costs of labor, parts and vehicles. Same[…]

Field and support service teams are constantly challenged with first time fix performance, along with[…]

It is often said, ‘there are no shortcuts to long term structural change’ – but[…]

First Call Resolution or First Visit Resolution are focus areas for most, if not all,[…]

In working with customer and field services organizations, one of the key issues we see[…]

In Field Services, asking for more investment budget (especially budget needed for business process transformation)[…]

Field and support service teams are challenged with first time fix performance, along with a[…]