RTM Consulting

First Call Resolution QuickStart

First Call Resolution (FCR) performance is a leading indicator for customer satisfaction and operations performance[…]

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Welcome to the Services Insight Blog!

Services Insight for the Technology Industry Our tag line says it all – “We Help[…]

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RTM Consulting Launches First Call Resolution QuickStart

First Call Resolution (FCR) QuickStart Provides an Accelerated Time to Benefit by Helping Drive Inefficiencies[…]

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Bentley Systems Leverages RTM Consulting’s Professional Services Automation

(PSA) Consulting Services to Implement a Fully Functional PSA Solution Cincinnati, July 13, 2015: Cincinnati-based[…]

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The Technology Services Industry Association (TSIA) Selects RTM Consulting’s Premier Resource Network to Recruit Premier Talent

Specialized Talent Acquisition Service Supports Critical Resourcing Needs With High Caliber Talent for Professional, Consulting[…]

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RTM Consulting Announces First-of-Its-Kind Resource Management Certification Program

Resource Management Certified Professional (RMCP)® Program Promotes Professional Competency Development for Resource Managers Cincinnati, April[…]

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RTM Consulting to Co-Present Innovation in Services Transformation With Industry Leaders at TSW Best Practices Conference

Experts in Services Strategy and Operations Share Proven Practices at Industry’s Premier Event Cincinnati, April[…]

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RTM Consulting Hosts Inaugural State of Resource Management Webinar

Webcast Provides Important Insights into the State of Resource Management Best Practices Across the Technology[…]

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RTM Consulting Expands Resource Management Certified Professional (RMCP)® Program With New Online Certification Option

First-of-Its-Kind Resource Management Certification Program Promotes Professional Competency Development for Resource Managers Worldwide Cincinnati, March[…]

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RTM Consulting to Present Consulting Soft Skills Mission Critical for B4B Suppliers at Technology Services World

Experts in Resource Management to Co-present on the Importance of Consultative Soft Skills for Services[…]

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