Every field services or support services team has first call/visit resolution (FCR/FVR) in their metrics,[…]
Read More
Every field services or support services team has first call/visit resolution (FCR/FVR) in their metrics,[…]
One of the most common challenges facing Professional Services Organizations (PSOs) today is perpetually staffing[…]
The ‘Performance Improvements Through Variability Reduction’ Course Exposes Field Services Personnel to Variability Reduction Processes[…]
The Challenge How do you quickly identify ways to improve service levels while reducing costs[…]
Only a few days left to sign up for our Soft Skills for the Project[…]
Professional services automation drives performance improvements. In fact, every critical KPI can benefit from improved[…]
Have you checked out the Premier Resource Network’s priority opportunities lately? Click here to see[…]
Every delivery leader would agree that consistent, standard, repeatable delivery execution is a goal of[…]
The truth is in order to effectively manage a project you must be skilled in[…]
Industry leaders recognize over the next ten years efficient and successful management of human resources[…]