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          Our tag line says it all – we help service organizations get better at what they do! With over 14 years of deep expertise in resource, workforce, and project management, service business optimization, digital transformation, and skills development, our passion is helping project-based service providers deliver better business outcomes and customer success for their clients.

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          This complimentary guide is intended as a self-assessment tool for companies that want to better understand how their execution of resource management processes are contributing to or inhibiting the bottom line. This guide also provides context and assessment ideas for other operational implications of resource management.

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          RTM Consulting assists Bentley Systems in driving greater value from its PSA investment for continued improvements in billable utilization and project profitability.

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          A 5% improvement in utilization, to a 100 person services organization, can generate a $1M – $2M annual improvement to your bottom line profitability. See how improving utilization can enhance your business performance!

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          Whether you are looking for an entire curriculum of training or a specific course, PS University provides your Professional Services Organization with the professional services training your employees need to be successful.

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Services Insight Blog

Home Services Insight Blog

First Call Resolution QuickStart

First Call Resolution (FCR) performance is a leading indicator for customer satisfaction and operations performance[…]



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Posted by Thomas / August 16, 2015 / 0Comments / Tagged with customer experience, customer satisfaction, operations performance / Posted in Organizational Change, Process Improvement, Support/Field Services, Uncategorized

Welcome to the Services Insight Blog!

Services Insight for the Technology Industry Our tag line says it all – “We Help[…]



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Posted by Thomas / August 13, 2015 / 0Comments / Posted in About RTMC, Uncategorized

RTM Consulting Launches First Call Resolution QuickStart

First Call Resolution (FCR) QuickStart Provides an Accelerated Time to Benefit by Helping Drive Inefficiencies[…]



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Posted by Thomas / August 10, 2015 / 0Comments / Posted in News

Bentley Systems Leverages RTM Consulting’s Professional Services Automation

(PSA) Consulting Services to Implement a Fully Functional PSA Solution Cincinnati, July 13, 2015: Cincinnati-based[…]



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Posted by Thomas / July 16, 2015 / 0Comments / Posted in News

The Technology Services Industry Association (TSIA) Selects RTM Consulting’s Premier Resource Network to Recruit Premier Talent

Specialized Talent Acquisition Service Supports Critical Resourcing Needs With High Caliber Talent for Professional, Consulting[…]



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Posted by Thomas / April 29, 2015 / 0Comments / Posted in News

RTM Consulting Announces First-of-Its-Kind Resource Management Certification Program

Resource Management Certified Professional (RMCP)® Program Promotes Professional Competency Development for Resource Managers Cincinnati, April[…]



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Posted by Thomas / April 29, 2015 / 0Comments / Posted in News

RTM Consulting to Co-Present Innovation in Services Transformation With Industry Leaders at TSW Best Practices Conference

Experts in Services Strategy and Operations Share Proven Practices at Industry’s Premier Event Cincinnati, April[…]



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Posted by Thomas / April 28, 2015 / 0Comments / Posted in News

RTM Consulting Hosts Inaugural State of Resource Management Webinar

Webcast Provides Important Insights into the State of Resource Management Best Practices Across the Technology[…]



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Posted by Thomas / April 10, 2015 / 0Comments / Posted in News

RTM Consulting Expands Resource Management Certified Professional (RMCP)® Program With New Online Certification Option

First-of-Its-Kind Resource Management Certification Program Promotes Professional Competency Development for Resource Managers Worldwide Cincinnati, March[…]



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Posted by Thomas / March 24, 2015 / 0Comments / Posted in News

RTM Consulting to Present Consulting Soft Skills Mission Critical for B4B Suppliers at Technology Services World

Experts in Resource Management to Co-present on the Importance of Consultative Soft Skills for Services[…]



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Posted by Thomas / March 3, 2015 / 0Comments / Posted in News
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Recent Posts

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RTM Consulting provides advisory services to tech companies and other industries, helping them produce better business outcomes and a superior customer experience from human capital intensive services.

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  • 4355 Ferguson Drive, Suite 210
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