Soft skills can make the difference in turning yesterday’s technologist into today’s consultant. As services[…]
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From Technologist to Consultant Soft Skills Make the Difference
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Services Insight Blog
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RTM Consulting to Participate with Services Industry Leaders at Technology Services World 2017 Conference
Resource Management Experts to Co-present on Adapting Resource Management to the World of Converged Services[…]
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First Call Resolution is a Leading Indicator for Customer Satisfaction
First Call Resolution or First Visit Resolution are focus areas for most, if not all,[…]
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Resource Management Survey: Automation Software
The Resource Management Institute frequently conducts short surveys to help professionals compare and contrast their[…]
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The State of Resource Management White Paper
Service delivery is changing rapidly. Whether you are a professional services organization providing services to[…]
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Professional Services Business Optimization
In the white paper, Professional Services Business Optimization: Driving Success Throughout the PS Organization, we[…]
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Announcing the 2017 Training Catalog
Why do some organizations experience less employee turnover, have happier customers and ultimately produce higher[…]
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Getting First Call Resolution Fixed the First Time
In working with customer and field services organizations, one of the key issues we see[…]
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The 2017 State of Resource Management Webinar
It’s time for the third annual webcast on the State of Resource Management! The live[…]
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Resource Management Certification
In our work with resource managers in services organizations and internal IT departments, one of[…]
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